We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy.  The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process. 

We care about your career and are known for having the absolute best people in the industry. When you join us as an In-Room Dining Supervisor you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

As an In-Room Dining Supervisor at The Lana, Dorchester Collection Dubai here are just some of the great benefits you will receive: 

• Competitive Salary Package
• World-class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels. Stay up to twice a year at each hotel!
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Annual Flight Allowance
• Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

You’ll love what you do and take pride in delighting our guests:

• You will be responsible for spearheading the day to day operations of In-Room Dining to ensure our guests receive nothing but the best experience.
• You’ll also be responsible for hiring, mentoring and developing the team by implementing a cohesive training and development program within the department.
• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As Supervisor Room Service, you’ll have the opportunity to bring these to life and continue to create our legacy. 
• You are in charge or monitoring revenue targets and ensuring these are achieved and exceeded, simultaneously all costs are controlled within pre-set budgets including beverage cost, payroll and other expenses.
• By holding a daily service briefing, you ensure the full team is well informed of the daily happenings around the hotel.
• During your daily routine, you liaise with other departments when required to ensure an immaculate presentation of your outlet and high standards of cleanliness as well as maintenance are upheld at all times including furniture, equipment, floors, fixtures and fittings.
• In collaboration with your service team, you ensure fantastic quality of beverage preparation, presentation and beverage inventory control.
• You liaise with the guest service department daily to ensure all VIP amenities are planned, arranged and delivered accordingly.
• Conduct minibar spot checks on a regular basis to ensure the minibars are well (re)stocked and presented at all times, consumption is charged and stock is accounted for correctly.

The items shared are the essence of a day in the life of an In-Room Dining  Supervisor but we’ll make sure you are provided with specifics on how we care for our hotel.

• You’ll bring your unique personality and passion to the role and the team with your can-do spirit and a positive attitude at all times. 
• You have a talent for delighting guests by leading a team of passionate individuals and striving for excellence.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• As a detail orientated and hands-on team player with strong interpersonal skills, you will thrive on mentoring high potential team members to achieve better results and celebrate success within the team.
• You are passionate about our industry and are aware of all the latest F&B trends and developments around the world.
• English is the primary language used in our hotel. You can comfortably communicate in this language. Other languages including Arabic, Italian, French, Spanish or German are highly desirable.
• You will have a relevant professional certification or hotel school diploma and bring a wealth of past experience working for luxury hotels in the Middle East.