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Doorman – to apply please email Stephanie.Murphy@dorchestercollection.com


Position Overview

Company Overview

Hotel

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery. Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture: Passion - Personality - Respect - Working Together - Creativity

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.   

Reference

2020-1898  

Position Overview

Division & Department

Rooms - Concierge

Job Title

Doorman – to apply please email Stephanie.Murphy@dorchestercollection.com

Contract Type

Permanent

Position Overview

  • The ideal Doorman will welcome Residences in a professional and courteous manner and ensure that Residents’ expectations are consistently met and exceeded – from the very first impression, including unloading of luggage, escorting the Resident, family and guests to the Residence Concierge and / or throughout One at Palm Jumeirah
  • The Doorman should engage in polite conversation and be knowledgeable about the property and the Resident with whom he is engaging
  • They will ensuring all vehicles are met with an effortless efficiency
  • They will provide all Residents and guests with a positive first impression of One at Palm Jumeirah and act as an ambassador for the Dorchester Collection
  • To act as a team player and provide effective day to day communication with residents and your colleagues
  • This role requires personal responsibility for the security of the forecourt, garage and cars left in our responsibility
  • To develop and maintain positive and productive service focused working relationships with Residents and their guests as well as external potential perspective owners. To represent Omniyat and Dorchester Collection and become a point of contact within the department
  • Ensure the Residents’ satisfaction by performing such duties as attending to their requests and inquiries courteously and efficiently, and accepting changes or additions in work hours, which are necessary for the maintenance of uninterrupted service through One at Palm Jumeirah at all times

Essential Functions & Physical Requirements

  • Previous experience in a similar 5* Residence or hotel is desired
  • Team-players who take direction well and show initiative are best suited for this kind of work
  • The Doormen must maintain a clean-cut, presentable appearance and must adhere to the grooming policies of Dorchester Collection
  • Excellent communication skills – verbal and written
  • Polite, empathetic and professionally confident
  • Ability to multitask and time-management

Qualifications and Desirables

  • Minimum 1-2 years’ experience in a similar role or within a service role within the luxury sector
  • High command of spoken and written English
  • Minimum High School education
  • Additional languages advantageous

Benefit Package

  • World-class training and development
  • Participate in a variety of social events and Corporate Social Responsibility activities throughout the year
  • Uniforms provided
  • Flight Ticket Allowance
  • UAE Residence Visa
  • Annual leave entitlement

 

Status

Full time

Position localisation

Job Location

United Arab Emirates

Location

Dubai