We care about your career and are known for having the absolute best people in the industry. When you join us as a Concierge you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

As a Concierge at The Beverly Hills Hotel, here are just some of the great benefits you will receive: 

• Complimentary stays with breakfast included in all Dorchester Collection hotels – stay once a year at each hotel! (Subject to availability and seniority terms)

• 50% off at bars and restaurants within all of our Dorchester Collection hotels

• World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)

• Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala.

• Free Meals on Duty 

• Exclusive Access to a discount platform featuring 1000s of retailers

• Competitive Medical, Dental, Vision Benefits

• Competitive retirement scheme.

As a Concierge at The Beverly Hills Hotel, your compensation will be $26.50 per hour.

You’ll love what you do and take pride in delighting our guests:

A day in the life of our Concierge… it demands high levels of energy in order to keep up. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the tasks that our Concierge accomplish would be lengthy but the list below is essential to know. 

• Our  Concierge are responsible for acting as the point of reference for guests who need assistance or information outside hotels. They arrange dining reservations,  events, excursions, experiences and  transportation requests during their day. This will include proactively seeking to understand our guest and creating customized solutions. They build external relationships with  key partners to ensure our guests receive nothing but the best experience.

• Sometimes our guests have special requests involving special occasions on and off-property. Most of these requests are fulfilled by our Concierge, Creative Supervisor and Curator.

• Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our Concierge are relied upon to report these and work with several other positions to correct.

Communication is what keeps our departments running perfectly. Our Concierge must communicate with other departments and extended hotel team in order to ensure the alignment remains.

• The items shared are essential. However, to ensure consistency, our Concierge are provided with specifics on how we care for their department and our hotel. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Light work standing and walking frequently for up to entire work shift. Exerting up to 10 pounds of force occasionally, up to 20 or more pounds occasionally, exerting a negligible amount of force frequently, including constantly to reach, lift, carry, push, pull, grasp, manipulate or otherwise move objects i.e. pieces of paper, files and binders. Frequent use of computer keyboard (fingering) and computer mouse, near and far acuity (vision), hearing, talking. occasional frequency of bending, squatting, twisting and turning. As a seasonal property, long hours during peak periods sometimes required.

Due to the nature of the hospitality industry, employees are required to work varying schedules, including weekends and holidays, to accommodate the business and demands of the hotel.

EOE: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. We are an equal opportunity employer with a commitment to diversity. 

• All of our employees are ambassadors of our Vision, Values and culture. Our Concierge do this with all they do.

• English is the primary language used in our hotel. Our Concierge must feel comfortable communicating in this language.

• Attention to detail is critical for our this role.

• We pride in nurturing an environment where Working Together is a must.

• Our Concierge are our biggest champions of this.

• Our hotels operate nonstop, this require flexibility from everyone on the team.