Who we are
Our Hotels
We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.
Treasured by guests. Cherished by employees. Celebrated worldwide.
Diversity and Inclusion at Dorchester Collection is a core belief of our We Care philosophy. The basis of We Care is to create an environment within our company where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusiveness is part of our DNA reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. We are proud of each and every one of our employees and promote a sense of belonging that transcends all else.
Reference
2024-5193
Your future, our legacy
Hotel
The Dorchester
Division & Department
Food & Beverage - Restaurant
Job Title
Assistant Restaurant Manager
Contract Type
Permanent
Status
Full time
Position Overview
Join us as an Assistant Restaurant Manager in The Promenade, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.
We care about your career and are known for having the absolute best people in the industry. When you join us as an Assistant Restaurant Manager in The Promenade you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
What you'll get
As an Assistant Restaurant Manager in The Promenade, here are just some of the great benefits you will receive:
- Fantastic employee bonus and Excellent Service charge
- Complimentary stays including breakfast across the Dorchester Collection Hotels
- 50% F&B discount at selected bars and restaurants within the Dorchester Collection
- Vibrant Social events that bring employees together including Summer party and Winter ball
- Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme
- Apprenticeship, training and development opportunities - from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager) and many others.
- Access to immediate well being advice, because We Care about our employees
What you'll do
You’ll love what you do and take pride in delighting our colleagues & our guests:
- You will be responsible for the day to day running of the restaurant and bar. You will be required to plan ahead to ensure we are set up to deliver success, this will include looking at upcoming bookings, liaising with the relevant department for any special requirements from the guest and working closely with the team to ensure they are in a position to deliver great service to the guest.
- You will take full ownership of any guest challenges with the aim that we resolve this immediately and recover their experience. You will know how to deal with uncomfortable situations and you will be able to think on your feet and live the spirit of kindness and generosity before process when dealing with difficult situations.
- In this role you will ensure the team are functioning to the highest level and standards are met at all points. You will coordinate the service with the assistance of the bar team to ensure the service received by the guest is at the highest level.
- You will work with the supervisor team to manage the daily costs involved in running the restaurant and bar, this would be managing the payroll for example.
- You will be expected to implement a specific training plan for each individual and assist them in achieving the goals that they set. You will be expected to tie this in with an up selling program to drive revenue.
The items shared are the essence of a day in the life of an Assistant Restaurant Manager in The Promenade, but we’ll make sure you are provided with specifics on how we care for our hotel.
What you'll bring
- Previous experience in a similar role
- The ideal candidate will have previous experience in a 5 star luxury environment as a head of department in Food & Beverage
- Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As an Assistant Restaurant Manager in The Promenade you'll have the opportunity to bring these to life and continue to create our legacy.
- Communication is what keeps our departments running perfectly. You will have great communication skills with a strong customer service ethic.
- English is the primary language used in our hotel. You will comfortably communicate in this language.
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team at PeopleAndCultureLondon.UK@dorchestercollection.com
Position location
Job Location
United Kingdom
Location
53 Park Lane, Mayfair W1K 1QA London
Candidate criteria
Required languages
English (Fluent)