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DORCHESTER COLLECTION vacancy search engine

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Residence Concierge – to apply please email Stephanie.Murphy@dorchestercollection.com

Position Overview

Company Overview


We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery. Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture: Passion - Personality - Respect - Working Together - Creativity

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.   



Position Overview

Division & Department

Rooms - Front Office

Job Title

Residence Concierge – to apply please email Stephanie.Murphy@dorchestercollection.com

Contract Type


Position Overview

  • Motivate, train, supervise, evaluate and counsel your team of fellow Residence Concierge, Doormen, Lobby and Wellness Hosts
  • Plan daily, weekly, monthly, and quarterly assignments for the Doormen and Lobby and Wellness Hosts
  • Your responsibilities will be to deliver, collect and store luggage for the Residents, their family and guests and ensure this is done seamlessly and efficiently allowing for any retrieval to be easy for any other team member
  • You will also be accountable to oversee and assist and support when necessary, all the Residents, their families and guests in the OPJ Lounge  as well as on the Forecourt or on the Amenity level of OPJ
  • Working in one of the world’s most iconic luxury residencies, you must display excellent product and property knowledge at all times and take every opportunity to engage with the Residents and their family in an efficient and professional manner
  • To provide all Residents, their family and guests with a positive first impression of One at Palm Jumeirah and act as an ambassador for the Dorchester Collection
  • To act as a team player and provide effective day to day communication with Residents, their families and guests as well as with your colleagues
  • This role requires personal responsibility for the security of the forecourt, garage and cars left in our responsibility
  • To develop and maintain positive and productive service focused working relationships with Residents, their families and their guests as well as external potential perspective owners. To represent Omniyat and Dorchester Collection and become a point of contact within the department
  • Ensure the Residents’ satisfaction by performing such duties as attending to their requests and inquiries courteously and efficiently, and accepting changes or additions in work hours, which are necessary for the maintenance of uninterrupted service through One at Palm Jumeirah at all times

Essential Functions & Physical Requirements

  • Previous experience in a similar 5* residence or hotel is desired
  • Team-players who take direction well and show initiative are best suited for this kind of work
  • The Residence Concierge must maintain a presentable appearance and must adhere to the grooming policies of Dorchester Collection
  • Excellent communication skills – verbal and written
  • Polite, empathetic and professionally confident
  • Ability to multitask and time-management

Qualifications and Desirables

  • Ideally 2-3 years’ experience in a similar 5* residence or hotel is desired
  • High command of spoken and written English
  • Minimum High School education
  • Additional languages advantageous

Benefit Package

  • World-class training and development
  • Participate in a variety of social events and Corporate Social Responsibility activities throughout the year
  • Uniforms provided
  • Flight Ticket Allowance
  • Residence Visa
  • Annual leave entitlement


Full time

Position localisation

Job Location

United Arab Emirates