We care about your career and are known for having the absolute best people in the industry. When you join us as a Service Manager, you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

As a Service Manager at The Beverly Hills Hotel, here are just some of the great benefits you will receive:

• Complimentary stays with breakfast included in all Dorchester Collection hotels – stay once a year at each hotel! (Subject to availability and seniority terms)

• 50% off at bars and restaurants within all our Dorchester Collection hotels

• World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)

• Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala

• Free Meals on Duty OR Workday Lunches in the form of a prepaid contactless card

• Exclusive Access to a discount platform featuring 1000s of retailers

• Competitive Medical, Dental, Vision Benefits

• Competitive retirement scheme.

As a Service Manager at The Beverly Hills Hotel, your compensation will be $85,000 - $95,000 annual salary range.

As a Service Manager, you will lead the exciting pre-opening and opening phases of our Food & Beverage restoration project, the first major transformation at the iconic Beverly Hills Hotel since 1940. This initiative includes overseeing a Supper Club & Bar aimed at setting new benchmarks in luxury dining and bar service. You will be instrumental in contributing up to $15 million to an already successful $40 million Food and Beverage operation.

A day in the life of our Service Managers demands high levels of energy in order to keep up. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the tasks that a Service Manager accomplishes would be lengthy, but the list below is essential to know.

• Our Service Managers are responsible for managing and overseeing daily F&B operations during the restaurant’s dinner service. This will include recognizing all in-House and notable guests, building and strengthening relationships with our guests and teams.

• In addition, Service Managers work hands-on with the culinary and stewarding teams while communicating requests and concerns to drive problem solving and resolution.

• Sometimes our guests have special requests involving personal preferences, dietary needs and even special occasions. Most of these requests are fulfilled by our Service Managers.

• Provide leadership to inspire, motivate and empower staff in the restaurant and bar to deliver the ultimate guest experience.

• Develop and lead in the execution of a Restaurant & Bar operating and marketing strategy that is aligned with the hotel’s strategy and optimizes outlet performance; increases employee and guest loyalty and engagement and maximizes financial performance.

• Recruit, select, train, orient, evaluate, assign, schedule, coach, counsel and discipline Restaurant staff to ensure established cultural and service standards are met. Communicate job expectations; plan, monitor, appraise and review job contributions; plan and review compensation actions and enforce policies and procedures.

• Remain visible in the operation, provide recognition and handle complaints, concerns or special requests for guests, clients and group contacts.

• Meets restaurant financial objectives by preparing strategic and annual forecasts and budgets; analyzing variances; initiating corrective actions; establishing and monitoring financial controls; developing and implementing strategies to increase average meal checks.

• Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our Service Managers are relied upon to report these and work with several other positions to correct.

The items shared are essential. However to ensure consistency, our Service Managers are provided with specifics on how we care for their department and our Hotel. 

• You’ll bring your unique personality and passion to the role and the team.

• Communication is what keeps our departments running perfectly. Our Service Managers must communicate with other departments.

• All of our employees are ambassadors of our Vision, Values and culture. Our Service Managers do this with all they do.

• English is the primary language used in our hotel. Our Service Managers must feel comfortable communicating in this language.

• Attention to detail is critical for our this role.

• We pride in nurturing an environment where Working Together is a must.

• Our hotels operate nonstop, this require flexibility from everyone on the team.

• You need to be passionate about food and beverage with a minimum of 5 years in a high volume, upscale food and beverage operation.

• Prior experience opening a hotel or restaurant is preferred.

• Expertise in food and beverage and strong knowledge of industry trends.

• Flexibly and willingness to meet the demands of a 24 hour opening and pre-opening requirements.