We care about your career and are known for having the absolute best people in the industry. When you join us as a Cabana Café Pool Host you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

As a Cabana Cafe Pool Host at The Beverly Hills Hotel, here are just some of the great benefits you will receive:

• Complimentary stays with breakfast included in all 10 Dorchester Collection hotels – stays of three night at one time and up to once a year at each hotel (subject to availability and seniority terms)

• 50% off at bars and restaurants within all of our Dorchester Collection hotels

• World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)

• Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala

• Free Meals on Duty OR Workday Lunches in the form of a prepaid contactless card

• Exclusive Access to a discount platform featuring 1000s of retailers

• Competitive Medical, Dental, Vision Benefit

• Competitive retirement scheme

As a Cabana Café Pool Host at The Beverly Hills Hotel, your compensation will be $22.15 per hour.

A day in the life of our Hosts… it demands high levels of energy in order to keep up. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the tasks that our Host/Hostesses accomplish would be lengthy but the list below is essential to know.

• Our Host/esses are responsible for spending time getting to know our guests, building relationships and institutional knowledge during their day. This will include ensuring our guests receives nothing but the best experience. Sometimes our guests have special requests shares knowledge with the relevant teams.

• They anticipate  our guest needs and build rapport with customers and sharing knowledge with the relevant teams. Greets, escorts and seats guest as necessary. Take reservations and conduct confirmation calls. Learn and manage the online table reservation system; adding, modifying, removing, confirming reservations and securing cabana reservations.

• Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our Host/esses are relied upon to report these and work with several other positions to correct.

• Communication is what keeps our departments running perfectly. Our Hosts must communicate with other departments and extended hotel team in order to ensure the alignment remains. Answer the phone in accordance with hotels standards.

• Our Hosts are responsible for keeping the pool deck orderly, confirming patrons are hotel guests and then seating them, booking Cabana reservations, providing sunshades and umbrellas, bringing/taking towels to the laundry and distributing hourly passed pool amenities during their day. This will include  assisting with food and beverage delivery, open/closing and preparing the pool area for guests, set-up and breakdown of cabanas and maintaining the pool area  to ensure our guests receives nothing but the best experience.

• Sometimes our guests have special requests involving specific amenities, requesting a shaded or sunny area and even special occasions. Most of these requests are fulfilled by our hosts. 

• Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our hosts are relied upon to report these and work with several other positions to correct. 

• Communication is what keeps our departments running perfectly. Our hosts must communicate with other departments and extended hotel team in order to ensure the alignment remains.

The items shared are essential. However, to ensure consistency, our Hosts are provided with specifics on how we care for their department and our hotel. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• You’ll bring your unique personality and passion to the role and the team.

• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.

• Attention to detail is critical for our this role.

• English is the primary language used in our hotel. You can comfortably communicate in this language.