DORCHESTER COLLECTION vacancy search engine

Ultimate Leaders Programme - Commercial

Position Overview

Who we are

Our Hotels

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

Diversity and Inclusion at Dorchester Collection is a core belief of our We Care philosophy. The basis of We Care is to create an environment within our company where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusiveness is part of our DNA reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. We are proud of each and every one of our employees and promote a sense of belonging that transcends all else.  



Your future, our legacy


Dorchester Collection

Division & Department

Corporate Office - Contact Centre

Job Title

Ultimate Leaders Programme - Commercial

Contract Type



Full time

Position Overview

We care about your career and are known for having the absolute best people in the industry. When you join us part of the Ultimate Leaders Programme you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. Our Commercial Ultimate Leader will join us for 24 months at the corporate office, where they will undertake four rotation periods: 12 months within the Global Contact Centre (GCC), 6 months with the Digital team and 6 months with the Strategy team.

What you'll get

As an Ultimate Leader – Commercial at the Corporate office, here are just some of the great benefits you will receive: 

  • Complimentary stays with breakfast included in all 9 Dorchester Collection hotels – stay twice a year at each hotel!
  • 50% off at bars and restaurants within all of our Dorchester Collection hotels
  • £750 Refer a friend bonus scheme
  • World class development opportunities and a role at the corporate office or one of our hotels at the end of the programme.
  • Social events throughout the year
  • Workday Lunches in the form of a prepaid contactless card
  • Season ticket loan and cycle to work scheme
  • Exclusive Access to a discount platform featuring 1000s of retailers
  • Competitive retirement scheme

What you'll do

You’ll love what you do and take pride in delighting our guests:

  • As a ULP within the commercial team you will partake in a 24 month programme where you will rotate within the Global Contact Centre (GCC), Strategy, and Digital departments.
  • During your first 6 months at the GCC, you will gain exposure to different areas within the Global Contact Centre, including the role of our Reservations Specialist, Queue Monitoring & Quality. You will be responsible for managing guest phone calls and email enquiries for all of our hotels within the Collection, ensuring our guests receive nothing but the best experience.
  • In your next rotation, you’ll work closely with the Head of Strategy on our Target Market Strategy by proactively looking for new opportunities in terms of commercial strategies and best practices.
  • In your Digital rotation, you’ll be working closely with the digital team for all things digital, including website content, digital reporting, content planning, CRM marketing campaigns, and more.
  • In your final rotation, you will be working with the Team Leaders and Customer Service Lead of the Global Contact Centre to identify and develop best practice, driving a positive, performance focused culture which exceeds SLAs and delivers exceptional customer service and employee engagement.
  • Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Ultimate Leader in the Commercial division, you’ll have the opportunity to bring these to life and continue to create our legacy. 

The items shared are just the essence for our Commercial Ultimate Leader, but we’ll make sure you are provided with specifics on how we care for our Collection.

What you'll bring

  • You’ll bring your unique personality and passion to the role and the team.
  • You are inquisitive and open-minded to find new trends outside the hospitality industry, helping to future-proof Dorchester Collection
  • Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
  • In this role, we’re looking for someone who is thorough, tech-savvy, results-driven, accurate, and inquisitive.
  • English is the primary language used in our hotel. You can comfortably communicate in this language. Knowledge of French, Italian, or Arabic will be advantageous

Position location

Job Location

United Kingdom


Lansdowne House  W1J 6ER London