DORCHESTER COLLECTION vacancy search engine

Residential Concierge


Position Overview

Who we are

Our Hotels

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

Diversity and Inclusion at Dorchester Collection is a core belief of our We Care philosophy. The basis of We Care is to create an environment within our company where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusiveness is part of our DNA reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. We are proud of each and every one of our employees and promote a sense of belonging that transcends all else.  

Reference

2022-3562  

Your future, our legacy

Hotel

45 Park Lane

Division & Department

Rooms - Concierge

Job Title

Residential Concierge

Contract Type

Permanent

Status

Full time

Position Overview

We care about your career and are known for having the absolute best people in the industry. When you join us as a Residential Concierge you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As a Residential Concierge at Mayfair Park Residences, here are just some of the great benefits you will receive: 

  • Fantastic Employee bonus scheme and Excellent Service charge
  • Complimentary stays including breakfast across the  Dorchester Collection Hotels - up to 48 nights every year
  • 50% F&B discount at selected bars and restaurants within the Dorchester Collection
  • Vibrant Social events that bring employees together including Summer party and Winter ball
  • Amazing benefits such as discounts  in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme
  • Apprenticeship, training and development opportunities – from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager) and many others.
  • £ 750 bonus when you recommend a friend
  • Access to immediate well being advice, because We Care about our employees

What you'll do

You’ll love what you do and take pride in delighting our guests:

  • You will be responsible for establishing relationships with residents to be able to tailor services to their individual needs, you will be the main liaison between the residents and the building manager and you will act upon all requests promptly and accurately. All to ensure our guests receive nothing but the best experience.
  • Some of your duties will include assisting guests with reservations and dealing with administrative tasks, such as distributing mail and parcels keeping a delivery log book, managing parking commissioning handyman services, taking requests for repairs, presenting properties to potential tenants.
  • You will show flexibility and creativity in dealing with guests’ special requests and in daily challenges that may arise

The items shared are the essence of a day in the life of a Residential Concierge, but we’ll make sure you are provided with specifics on how we care for our hotel

What you'll bring

  • Passion for 5* star service and interested in the London community of Concierge
  • Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a residential Concierge you’ll have the opportunity to bring these to life and continue to create our legacy.
  • Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
  • English is the primary language used in our hotel. You can comfortably communicate in this language.

Position location

Job Location

United Kingdom

Location

45 Park Lane W1K 1PN Mayfair