Our Hotels
We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.
Treasured by guests. Cherished by employees. Celebrated worldwide.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.
If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email careers.dc@dorchestercollection.com so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about update
Reference
2026-6302
We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.
We care about your career and are known for having the absolute best people in the industry. When you join us as a Residence Manager you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. #LI-DNP
As a Residence Manager at AVA at Palm Jumeirah here are just some of the great benefits you will receive:
- Competitive Salary Package
- Family Benefits
- World-class Development Opportunities
- Complimentary stays with breakfast included in our sister Dorchester Collection hotels
- 50% off at bars and restaurants within all our sister Dorchester Collection hotels
- Meals on Duty
- Private Medical Insurance for self and the family
- Life Insurance for self
- Annual Flight Allowance for self and the family
- Education Support Allowance for children
- Housing Allowance
- Transportation Allowance
- Uniform provided by the Company with complimentary laundry
You'll love what you do and take pride in delighting our residents:
- Serve as the on-ground ambassador for our residents, ensuring every interaction reflects the highest standards of ultra-luxury living and personalized service
- Act as a trusted and visible presence for residents, building genuine relationships rooted in discretion, warmth, and personalized attention.
- Build, recruit, and lead the full front-of-house residential team, including Concierge, Doormen, Lobby Hosts, and Housekeeping, setting the tone for a culture of excellence, warmth, and uncompromising service from the ground up.
- Develop and nurture a high-performing team through hands-on leadership, structured onboarding, ongoing coaching, and performance management.
- Define service standards for each front-of-house function, ensuring consistency and alignment with the brand’s ultra-luxury positioning.
- Oversee all front-of-house and back-of-house residential operations, maintaining immaculate standards at all times.
- Handle resident requests, feedback, and concerns with poise, urgency, and emotional intelligence, always resolving with grace.
- Support the onboarding of new residents, ensuring their arrival and settling-in experience is extraordinary from day one.
- Monitor daily KPIs and operational checklists, escalating and resolving issues proactively.
- Ensure full compliance with UAE regulatory requirements, health and safety standards, and RERA guidelines where applicable.
- Drive resident engagement through curated lifestyle programming, exclusive events, and community-building initiatives.
- Uphold and champion the brand’s ultra-luxury standards, continuously benchmarking against the finest residential addresses globally.
The items shared are the essence of a day in the life of a Residence Manager, but we’ll make sure you are provided with specifics on how we care for our residence, our residents, and our colleagues at AVA Residences.
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