Who we are
Our Hotels
We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy., which is an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.
EOE: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. We are an equal opportunity employer with a commitment to diversity.
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disability Act.
Reference
2024-5154
Your future, our legacy
Hotel
Hotel Bel-Air
Division & Department
Administrative & General - Executive Office
Job Title
Performance Improvement Manager
Contract Type
Permanent
Status
Full time
Position Overview
We care about your career and are known for having the absolute best people in the industry. When you join us as a Project Manager you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story
What you'll get
As a Performance Improvement Manager at Hotel Bel-Air, here are just some of the great benefits you will receive:
- Medical/Dental/Vison Benefits
- Pension/401k Plan
- Sick Time
- Vacation Time
- Free Meals on Duty
- Complimentary laundry included
- Exclusive Access to a discount platform featuring 1000s of retailers
- Hotel Benefits
- Complimentary stays with breakfast included in all 9 Dorchester Collection hotels – stay once a year at each hotel!
- 50% off at restaurants within all of our Dorchester Collection hotels
Your compensation as a Performance Improvement Manager will be $75,000 - $77,000 per year
What you'll do
You’ll love what you do and take pride in delighting our guests:
· Provides direction to the different departments to implement performance improvement projects.
· Provide a regular scorecard to the leadership team on measures of success related to guest engagement.
· Ensure that guest data has been collected and recommendations to drive guest engagement have been made
· Use tools to facilitate and manage teams to ensure process improvement is consistent and effectively being utilized within their region
· Continue to gain insight about the usability of the tools from guest relations and daily operations
· Executing all local processes & policies linked to the guest systems
· Providing business process direction, and recommendations for more effective systems utilization
· Conducting insights analysis; providing Hotel Manager and Guest Experience Director support with operational insight
· Driving internal communication and measuring the implementation of initiatives
· Supports seamless service experience across all departments and ensures service is guest centric
· Ensure guest feedback is analyzed from all platforms and continuous improvement is actively delivered.
· Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Performance Improvement Manager you’ll have the opportunity to bring these to life and continue to create our legacy.
The items shared are the essence of a day in the life of a Project Manager, but we’ll make sure you are provided with specifics on how we care for our hotel
What you'll bring
· You’ll bring your unique personality and passion to the role and the team.
· You have a solid technical background, with understanding or hands-on experience in software development and web technologies.
· Proven working experience as a project administrator in the information technology sector
· Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
English is the primary language used in our hotel. You can comfortably communicate in this language.
Position location
Job Location
USA
Location
701 Stone Canyon Road 90077 Los Angeles
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