DORCHESTER COLLECTION vacancy search engine

Night Concierge


Position Overview

Who we are

Our Hotels

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

Diversity and Inclusion at Dorchester Collection is a core belief of our We Care philosophy. The basis of We Care is to create an environment within our company where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusiveness is part of our DNA reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. We are proud of each and every one of our employees and promote a sense of belonging that transcends all else.  

Reference

2022-3006  

Your future, our legacy

Division & Department

Rooms - Concierge

Job Title

Night Concierge

Contract Type

Permanent

Status

Full time

Position Overview

Our Night Concierge is the gem of our hotel! Entrusted with establishing relationships with residents to be able to tailor services to their individual needs, they will be the main liaison between the residents and the building manager and will need to act upon all requests promptly and accurately. Though skillfully trained, they never lose sight of their ultimate reasonability, to create lifelong memories for our residents.

 

What you'll get

Our success is a result of our employees. We believe that everyone part of our team should share the rewards. For this position, here are just some of the benefits you will receive:

  • Competitive salary and employee bonus scheme

  • Complimentary stays in our hotels, subject to availability with breakfast included

  • World-class training and development

  • 50% F&B discount at selected restaurants within Dorchester Collection

  • Complimentary laundry service

  • Access to our online benefits and discounts platform

  • Complimentary Chiropodist foot treatments and back rubs

  • Recognition schemes including our employee of the month programme

  • Social events throughout the year, including our summer boat party and winter ball

  • Complimentary meal whilst on shift at our staff restaurant

  • Employee Introductory Scheme - £750

What you'll do

A day in the life of our Night Concierge demands high levels of energy. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the contributions that our Night Concierge accomplishes would be lengthy but the list below is essential to know.  

  • Our Night Concierge is responsible for our residents. This will include completing resident requests, acting as the first point of contact for all residents and assisting with administrative duties, all to ensure our guests receives nothing but the best experience.

  • Residents will request for Night Concierge services such as reservations, dry cleaning, event planning etc. and you are expected to have an exceptional knowledge of the surrounding area and ideally connections with the local businesses.
  • You will also be required to distribute mail and parcels keeping a delivery log book, managing parking (for residents and for guests visiting), commissioning handyman services, taking requests for repairs, presenting properties to potential tenants.

  • You may be required at times to assist with administrative duties such as light photocopying and scan & fax requests; and any other requests as needed.

  • Our values of Personality, Passion, Respect, Working Together and Creativity guide us each and every day.  The purpose of the Night Concierge is to live their behaviours to continue to create our legacy.

  • Communication is what keeps our departments running perfectly. Our Night Concierge must communicate with other departments and extended hotel team in order to ensure the alignment remains.

 

What you'll bring

  • Passion about service and ability to complete tasks as promptly and accurately as possible without hesitation

  • Knowledgeable interest in restaurants, bars, and the local areas and ability to build connections with new and upcoming openings to ensure we can offer the best to our residents

  • Interest in the community of Concierge and awareness of what is going on in the marketplace

  • All of our employees are ambassadors of our Vision, Values and culture. Our concierges do this with all they do.
  • We encourage the unique personalities and passions of our employees, working together; as a team, a hotel and Collection.

  • Our guests forge our legacy. Knowing and understanding them is our goal, valuing kindness over process.

  • In a fast-moving world, we remain consistent and relevant, requiring flexibility from everyone on the team.

  • English is the primary language used in our hotel. Our Night Concierge must feel comfortable communicating in this language.  

Position location

Job Location

United Kingdom

Location

53 Park Lane, Mayfair W1K 1QA London