DORCHESTER COLLECTION vacancy search engine

Lobby Host


Position Overview

Who we are

Our Hotels

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

Diversity and Inclusion at Dorchester Collection is a core belief of our We Care philosophy. The basis of We Care is to create an environment within our company where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusiveness is part of our DNA reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. We are proud of each and every one of our employees and promote a sense of belonging that transcends all else.  

Reference

2022-3488  

Your future, our legacy

Hotel

45 Park Lane

Division & Department

Rooms - Concierge

Job Title

Lobby Host

Contract Type

Permanent

Status

Full time

Position Overview

We care about your career and are known for having the absolute best people in the industry. When you join us as a Lobby Host you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As a Lobby Host at Mayfair Park Residences, here are just some of the great benefits you will receive: 

  • Fantastic Employee bonus scheme and Excellent Service charge
  • Complimentary stays including breakfast across the  Dorchester Collection Hotels - up to 48 nights every year
  • 50% F&B discount at selected bars and restaurants within the Dorchester Collection
  • Vibrant Social events that bring employees together including Summer party and Winter ball
  • Amazing benefits such as discounts  in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme
  • Apprenticeship, training and development opportunities – from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager) and many others.
  • £ 750 bonus when you recommend a friend
  • Access to immediate well being advice, because We Care about our employees

What you'll do

You’ll love what you do and take pride in delighting our guests:

  • You will be responsible for welcoming and caring for our guests’ each and every need while they reside at Mayfair Park Residences.
  • Some of your duties will include welcoming residents in a professional, courteous manner to ensure that they are immediately settled into a warm, hospitable atmosphere so they feel at home; identifying residents’ specific needs & requirements and handle all arrangements discreetly and coordinating with external agencies, as needed, to fulfil resident requirements
  • You will also display thorough knowledge of current London transport, facilities & events e.g. place of interest, maps, famous place, transport & restaurants, airline & train timetables; actively promote in-house services & facilities to residents and demonstrate day to day knowledge of wider Hotel Services to provide advice to residents & maximise business growth.

The items shared are the essence of a day in the life of a Lobby Host, but we’ll make sure you are provided with specifics on how we care for our hotel

What you'll bring

  • Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Lobby Host you’ll have the opportunity to bring these to life and continue to create
  • Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
  • English is the primary language used in our hotel. You can comfortably communicate in this language.

Position location

Job Location

United Kingdom

Location

45 Park Lane W1K 1PN Mayfair