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DORCHESTER COLLECTION vacancy search engine

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Lobby Host – to apply please email Stephanie.Murphy@dorchestercollection.com


Position Overview

Company Overview

Hotel

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery. Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture: Passion - Personality - Respect - Working Together - Creativity

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.   

Reference

2020-1899  

Position Overview

Division & Department

Rooms - Front Office

Job Title

Lobby Host – to apply please email Stephanie.Murphy@dorchestercollection.com

Contract Type

Permanent

Position Overview

  • Your responsibilities will be to deliver, collect and store luggage for the Residents, their family and guests and ensure this is done seamlessly and efficiently allowing for any retrieval to be easy for any other team member
  • You will also be accountable for providing assistance and support to all the Residents, their families and guests in the OPJ Lounge as well as on the Forecourt or on the Amenity level of OPJ
  • To provide beverages and assistance to Residents within the OPJ Lounge area
  • As part of your daily responsibilities you will also have to complete errands and shopping trips on behalf of Residents and their family as directed by the Residence Concierge
  • Working in one of the world’s most iconic luxury residencies, you must display excellent product and property knowledge at all times and take every opportunity to engage with the Residents and their family in an efficient and professional manner
  • To provide all Residents, their family and guests with a positive first impression of One at Palm Jumeirah and act as an ambassador for the Dorchester Collection
  • To act as a team player and provide effective day to day communication with Residents, their family and guests as well as with your colleagues
  • To develop and maintain positive and productive service focused working relationships with Residents, their families and their guests as well as external potential perspective owners
  • To represent Omniyat and Dorchester Collection and become a point of contact within the department.
  • Ensure the Residents’ satisfaction by performing such duties as attending to their requests and inquiries courteously and efficiently, and accepting changes or additions in work hours, which are necessary for the maintenance of uninterrupted service through One at Palm Jumeirah at all times

Essential Functions & Physical Requirements

  • Previous experience in a similar 5* residence or hotel is desired
  • Team-players who take direction well and show initiative are best suited for this kind of work
  • The Lobby Host must maintain a presentable appearance and must adhere to the grooming policies of Dorchester Collection
  • Excellent communication skills – verbal and written
  • Polite, empathetic and professionally confident
  • Ability to multitask and time-management

Qualifications and Desirables

  • Ideally 1-2 years’ experience in a similar role or within a service role within the luxury sector
  • High command of spoken and written English
  • Minimum High School education
  • Additional languages advantageous

Benefit Package

  • World-class training and development
  • Participate in a variety of social events and Corporate Social Responsibility activities throughout the year
  • Uniforms provided
  • Flight Ticket Allowance
  • UAE Residence Visa
  • Bi-Annual leave entitlement

Status

Full time

Position localisation

Job Location

United Arab Emirates

Location

Dubai