We care about your career and are known for having the absolute best people in the industry. When you join us as a Lobby Attendant you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

As a Lobby Attendant at The Beverly Hills Hotel, here are just some of the great benefits you will receive:

• Complimentary stays with breakfast included in all 10 Dorchester Collection hotels – stays of three night at one time and up to once a year at each hotel (subject to availability and seniority terms)

• 50% off at bars and restaurants within all of our Dorchester Collection hotels

• World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)

• Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala

• Free Meals on Duty

• Exclusive Access to a discount platform featuring 1000s of retailers

• Competitive Medical, Dental, Vision Benefit

• Competitive retirement scheme

As a Lobby Attendant at The Beverly Hills Hotel, your compensation will be $31.22 per hour.

A day in the life of our Lobby Attendant.. it demands high levels of energy in order to keep up. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the tasks that our Lobby Attendants accomplish would be lengthy but the list below is essential to know. 

• Our Lobby Attendant is responsible for all maintaining all public areas. This will include checking designated areas throughout the day for general condition i.e. guest bathrooms, fitness center, lobby grand staircases, lobby, all hotel entrances, pool restrooms, employees’ restrooms, Citrus Garden and locker room. Replenish lobby towels, tissue, toilet paper, toilet seat covers, hand soap dispensers, water in fitness center accordingly throughout the day. Deliver water to all turndown carts, closets, fitness center, Green Room and Bungalows. Wipe down all dispensers in the bathroom to ensure that they are dust/spot free. Clean all mirrors. Keep all ashtrays clean throughout the day. Wipe down all basins, cleans and sanitizes toilets, wipe down counter tops. Sweeps carpets and vacuums, if necessary, and pick up any/all debris. Collects trash from Executive Offices, HR, Accounting, Sales and Catering as needed, transport trash to the trash compactor. The Lobby Attendant will be required to perform any other job-related duties assigned by their supervisor.

• Sometimes our guests have special requests involving lobby towels, tissue, toilet paper, toilet seat covers, hand soap. Most of these requests are fulfilled by our Lobby Attendant.

• Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our Lobby Attendant are relied upon to report these and work with several other positions to correct. 

• Communication is what keeps our departments running perfectly. Our Lobby Attendant must communicate with all departments in order to ensure the alignment remains.

The items shared are essential. However, to ensure consistency, our Lobby Attendants are provided with specifics on how we care for their department and our hotel. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The physical ability to stand and or walk continuously. The physical ability to occasionally climb on a ladder to heights in excess of 12’. The physical ability to frequently crouch, push/pull, squat and work above the shoulders during the performance of the daily job routine. The physical ability to use both hands for continuous grasping, fine manipulation. The physical ability to continuously carry up to 25-35 pounds of weight both on flat surfaces and up and down stairs for a distance of up to 150 feet.

• All of our employees are ambassadors of our Vision, Values and culture. Our Lobby Attendants do this with all they do.

• You’ll bring your unique personality and passion to the role and the team.

• You have a talent and commitment to service excellence and creativity.

• English is the primary language used in our hotel. Our Lobby Attendant must feel comfortable communicating in this language. You have great communication skills with a strong customer service ethic.

• Attention to detail is critical for our Lobby Attendant.

• We pride in nurturing an environment where Working Together is a must. Our Lobby Attendants are our biggest champions of this.

• Our hotels operate nonstop, this requires flexibility from everyone on the team.