Who we are
Our Hotels
We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.
Treasured by guests. Cherished by employees. Celebrated worldwide.
Diversity and Inclusion at Dorchester Collection is a core belief of our We Care philosophy. The basis of We Care is to create an environment within our company where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusiveness is part of our DNA reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. We are proud of each and every one of our employees and promote a sense of belonging that transcends all else.
Reference
2023-4325
Your future, our legacy
Hotel
Coworth Park
Division & Department
Rooms - Guest Services
Job Title
Guest Services Coordinator Shift Leader
Contract Type
Permanent
Status
Full time
Position Overview
To supervise the Guest Service Receptionists, ensuring that all required tasks are completed on a daily basis. To ensure smooth running for their shift and communication with other departments.
What you'll get
- Complimentary nights with breakfast within Dorchester Collection
- 50% F&B discount at selected restaurants at The Dorchester and Coworth Park
- Very generous Employee Introductory Scheme offered
- Team members' awards and incentives schemes
- Contributory pension scheme entitlement from date of commencement
- Life assurance cover for all team members
- Uniform laundered complimentary
- Complimentary meals whilst on duty at our team members' restaurants
- Complimentary Internet at allocated computers in team areas
- Interest free Season Ticket Loan
- Occupational Health, including subsidized massage treatments and health clinics
- Complimentary Eye Test for VDU users
What you'll do
- Supervise Guest Service Receptionists, assisting them with issues that may arise and ensuring that all tasks are completed up to standards
- Assist with Check in and Check out
- Supervise the billing, ensuring folios are up to date and accurate
- Liaise directly with the VIP guests ensuring all their needs are met
- Deal promptly and effectively with any guest concerns
- Conduct a shift handover in conjunction with the Guest Service Manager at the end of each shift.
- To assisst the Guest Service Managers when needed
- To be responsible for identifying any training needs of the Guest Service Coordinators staff and communicating these to mangement
- Carry out on the job training with all Guest Service Receptionists
- Act as an ambessador of the hotel
- Attend any training courses may seem beneficial
What you'll bring
- Passionate about hospitality and delivering a 5* service to our guests
- Customer service orientated
- Experience of Opera
- Excellent IT knowledge including Microsoft Office
- Good written and spoken English
- Team player
Position location
Job Location
United Kingdom
Location
Blacknest Rd, Sunningdale SL5 7SE Ascot
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