Our Hotels
We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy., which is an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.
EOE: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. We are an equal opportunity employer with a commitment to diversity.
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disability Act.
Reference
2025-5990
We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Relations Researcher you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
As a Guest Relations Researcher at Hotel Bel-Air, here are just some of the great benefits you will receive:
- Medical/Dental/Vison Benefits
- Pension/401k Plan
- Sick Time
- Vacation Time
- Free Meals on Duty
- Uniform provided with complimentary laundry included
- Exclusive Access to a discount platform featuring 1000s of retailers
- Hotel Benefits
- Complimentary stays with breakfast included in all 9 Dorchester Collection hotels – stay once a year at each hotel!
- 50% off at restaurants within all of our Dorchester Collection hotels.
As a Guest Relations Researcher your compensation will be $32.22 per hour.
A day in the life of our Guest Researchers, it demands high levels of energy in order to keep up. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the tasks that our Researchers accomplish would be lengthy, but the list below is essential to know.
- Our Guest Researchers are responsible for thoroughly researching and identifying clues by consulting all platforms, previous stays and institutional knowledge to create robust guest profiles. They use clues, collaborate and plan actions to deliver on bespoke recognition & experiences during their day. This will include confirming or allocating appropriate relationship owner to every guest all to ensure our guests receives nothing but the best experience.
Sometimes our guests have special requests involving ongoing collection of insights & clues and institutional knowledge gathered during guests visit and even special occasions.
Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our Guest Researchers are relied upon to report these and work with several other positions to correct. - Communication is what keeps our departments running perfectly. Our Guest Researchers must communicate with other departments and extended hotel team in order to ensure the alignment remains.
- The items shared are essential. However, to ensure consistency, our Guest Researchers are provided with specifics on how we care for their department and our hotel. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Light work standing and walking frequently for up to entire work shift. Exerting up to 10 pounds of force occasionally, up to 20 or more pounds occasionally, exerting a negligible amount of force frequently, including constantly to reach, lift, carry, push, pull, grasp, manipulate or otherwise move objects i.e. pieces of paper, files and binders. Frequent use of computer keyboard (fingering) and computer mouse, near and far acuity (vision), hearing, talking. occasional frequency of bending, squatting, twisting and turning. - As a seasonal property, long hours during peak periods sometimes required.
Due to the nature of the hospitality industry, employees are required to work varying schedules, including weekends and holidays, to accommodate the business and demands of the hotel.
Create your candidate profile
