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Guest Relations Executive

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Position Overview

Who we are

Our Hotels

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.

If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email careers.dc@dorchestercollection.com so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about update
  

Reference

2021-2579  

Your future, our legacy

Hotel

The Dorchester

Division & Department

Rooms - Guest Relations

Job Title

Guest Relations Executive

Contract Type

Permanent

Status

Full time

Position Overview

Join us as a Guest Relations Executive at The Dorchester Hotel, recently recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

 

We care about your career and are proud to have the absolute best people in the industry.

When you join us as a Guest Relations Executive at The Dorchester Hotel, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership.

What you'll get

  • Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
  • Discounts: Get 50% off food and beverages at selected bars and restaurants within the
  • Dorchester Collection: Enjoy Friends & Family stay discounts out hotels, Benefit from discounts at various high street and online shops
  • Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
  • Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
  • Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
  • Referral Bonus: Earn a £1000 bonus when you recommend a friend.
  • Well-being Support: Access immediate well-being advice because we care about our employees.

What you'll do

As a Guest Relations Executive, you'll enjoy your work and take pride in delighting our guests:

  • Daily Operations: As a Guest Relations Executive you will be responsible for maintaining a detailed view of our guests. This will include researching guests, outreach to all guests, and ensuring teams are kept updated with pertinent information. Some of the duties will include attending the morning and the afternoon operations meeting to be familiar with daily arrivals, as well as spot check registration cards on a daily basis to ensure we are obtaining the correct information from our guests.
  • Guest Requests: As a Guest Relations Executive you will engage with guests and build lasting relationships, and you will take care of guests’ special requests involving transportation, dietary restrictions, room preferences and special occasions.

What you'll bring

Essential Skills and Experience

 

  • Previous experience in hospitality and bring in a good understanding of luxury
  • Strong verbal communication skills and be well presented
  • Positive and enthusiastic attitude
  • Strong verbal communication skills – English is the primary language used in our hotel.
     

Preferred Skills

  • Opera knowledge
  • Microsoft Word knowledge

Position location

Job Location

United Kingdom

Location

53 Park Lane, Mayfair W1K 1QA London