We care about your career and are known for having the absolute best people in the industry. When you join us as a Global Sales Systems Manager, you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

As a Global Sales Systems Manager at Dorchester Collection here are just some of the great benefits you will receive:

• Complimentary stays with breakfast included in all 10 Dorchester Collection hotels
• 50% off at bars and restaurants within all of our Dorchester Collection hotels
• £750 Refer a friend bonus scheme
• Social events throughout the year
• Workday Lunches in the form of a prepaid contactless card - £11 a month
• Season ticket loan and cycle to work scheme
• Exclusive Access to a discount platform featuring 1000s of retailers
• Competitive retirement scheme
• Private health insurance

You will work within our Global Sales Operations team to ensure that our sales standards are followed across the Collection. You’ll do so by:

• Ensuring our sales teams follow the sales system procedures to improve the effectiveness and efficiency of their work
• Working to improve the customer experience by conducting quarterly audits and sharing the results with our hotels
• Monitoring the quality of activities, test results, defects, root cause analysis and identifying areas of improvement.
• Monitoring compliance with system processes and practices across the business.
• Delivering training programs on system utilization and processes
• Providing ongoing support to Sales System Standards Leads including refresher and new starter training, and through weekly meetings 
• Ensuring system data health, overall system integrity and maintaining responsibility for property users in order to optimize system usage and create efficiencies.
• Ensuring smooth transition of data across DC through cooperation with Sales System Standards Leads
• Updating, revise or create new Sales Operating Procedures as needed.
• Working closely with the Senior Director of Global Sales Operations to provide updates to key stakeholders on sales systems management and utilization on a quarterly basis
• Serving as a point of escalation for complex group system requests, as well as acting on the initiatives directed by the Senior Director of Global Sales Operations.
• This position will be required to travel to hotel locations as needed

The items shared are the essence of a day in the life of the Global Sales Systems Manager, but we’ll make sure you are provided with specifics on how we care for our Collection. 

Essentials:

• You’ll bring your unique personality and passion to the role and the team
• You are  organized and priority focused
• You know our hotels and the Dorchester Collection brand and act as our ambassador.
• You have the ability to work under your own initiative and multi-task in a fast paced environment.
• You are proficient with all Microsoft Office programs, especially excel.
• You have strong attention to detail
• You have previous experience in a sales role
• Communication is what keeps our departments running perfectly. You have excellent verbal and written communication skills in English.

Desirables:

• You have a talent for defining problems, collecting data, establishing facts and drawing valid conclusions. You have previous experience in pulling reports and analysing data.
• You have previous experience using a CRM, preferably in a sales function