Our Hotels
We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.
Treasured by guests. Cherished by employees. Celebrated worldwide.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.
If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email careers.dc@dorchestercollection.com so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about update
Reference
2020-1833
Join us as a Cloakroom Attendant at The Dorchester Hotel, recently recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.
We care about your career and are proud to have the absolute best people in the industry.
When you join us as a Cloakroom Attendant at The Dorchester Hotel, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership.
As a Cloakroom Attendant, you'll enjoy your work and take pride in delighting our guests and colleagues:
- Welcome and Assist Guests: Greet guests warmly, store their belongings securely, and help with item retrieval when needed.
- Keep the Cloakroom Organized: Label and arrange items systematically while maintaining a clean and tidy space.
- Ensure Belongings Are Safe: Monitor and safeguard guests' items, reporting any issues promptly.
- Maintain the cleanliness in the Ladies and Gents rest rooms: ensure areas are cleaned and well presented. Report any maintenance issue as and when arise.
The items shared are the essence of a day in the life of a Cloakroom Attendant, but we’ll make sure you are provided with specifics on how we care for our hotel.
The operational hours of work are shift-based and may be subjected to change. These currently set as:
- Monday to Sunday: 7.30AM – 3.30PM & 3.30PM – 12.00AM
Essential Skills and Experience
- Customer Service: Greet guests warmly and assist them with storing and retrieving their personal items.
- Organisation: Keep the cloakroom tidy and ensure items are stored systematically.
- Attention to Detail: Accurately tag and track guests' belongings to prevent loss or mix-ups.
- Communication: Clearly and politely communicate with guests and team members.
- Reliability: Consistently arrive on time and fulfill duties throughout the shift.
Preferred Skills
- Experience: Previous experience in a customer-facing role is beneficial but not mandatory.
- Adaptability: Ability to handle busy periods calmly and efficiently.
Teamwork: Willingness to assist colleagues and work collaboratively
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email PeopleAndCultureLondon.UK@dorchestercollection.com so that we can discuss how we can support you through this process.
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