We care about your career and are known for having the absolute best people in the industry. When you join us as Assistant Director of Housekeeping & Laundry Operations you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

As Assistant Director of Housekeeping & Laundry Operations at The Beverly Hills Hotel, here are just some of the great benefits you will receive: 

• Complimentary stays with breakfast included in all 10 Dorchester Collection hotels – stays of three night at one time and up to once a year at each hotel (subject to availability and seniority terms)

• 50% off at bars and restaurants within all of our Dorchester Collection hotels

• World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)

• Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala

• Free Meals on Duty OR Workday Lunches in the form of a prepaid contactless card

• Exclusive Access to a discount platform featuring 1000s of retailers

• Competitive Medical, Dental, Vision Benefit

• Competitive retirement scheme

As Assistant Director of Housekeeping & Laundry Operations at The Beverly Hills Hotel, your compensation will range between $85,000-$90,000 annually.

A day in the life of our Assistant Director of Housekeeping & Laundry Operations… it demands high levels of energy in order to keep up. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the tasks that our Assistant Director of Housekeeping & Laundry Operations accomplish would be lengthy but the list below is essential to know. 

•  Manages 10 to 12 subordinate managers and supervisors who supervise a total of 75 to 100 employees in the Housekeeping, Laundry and Uniform Departments.

• Recruits, interviews, hires, trains, recommends performance evaluations, resolves problems, provides open communication and recommends discipline and/or termination when appropriate

• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

• Supervises team members to ensure completion of daily tasks and assists with further development of their potential within Dorchester Collection.

• Ensures seamless delivery of guest services & requests. Owns guests requests and PROmisses. Guest & employee engagement. Preventative maintenance projects. LRA audits, NEXUS service excellence metrics. Financial performance.

•  Holds regular daily, weekly and monthly communication briefings with team members of all levels.

• Oversee’s the ordering of all supplies, inclusive of laundry, to ensure that levels are maintained and that purchasing is in line with budget

• Carry out inspections of rooms, public areas and back of house areas on a regular basis to ensure that high standards are maintained at all times.

• Ensure that linen is properly controlled, accounted for and ensure that quality of linen/laundry service is reviewed daily.

• Oversees the linen inventories with the Director of Housekeeping and Laundry Manager.

• Ensure that uniforms for all staff are maintained and controlled and coordinated with designers as required

• Propose and initiate when approved, new services and products for our guests.

• Work closely with Director of Engineering to oversee maintenance of all rooms and public areas as required

• Conduct regular maintenance walkthroughs of the property with engineering management to identify any areas that require remedial action and to coordinate the timely completion of such.

• Work constantly with the engineering management team to ensure that any out of order rooms are returned to inventory as soon as possible.

• Appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems in a timely and transparent manner.

The items shared are essential. However,to ensure consistency, our Assistant Director of Housekeeping & Laundry Operations is provided with specifics on how we care for their department and our hotel. 

• You’ll bring your unique personality and passion to the role and the team.

• Communication is what keeps our departments running perfectly. You have great communication skills and a guest centric leadership style.

• Attention to detail is critical for this role.

• English is the primary language used in our hotel. You can comfortably communicate in this language.

• Empathetic, people focused. Positive approach to growing and leading teams.

• Ability to manage and motivate diverse team.

• Manage ambiguity and large volume of requests.