Our Assistant Directors of Guest Relations are the Connectors of our hotel! Entrusted with delivering seamless service to the guest experience by bridging hotel departments and creating and implementing hotel operational procedures. The Assistant Director of Guest Relations is focused on ensuring that the intake of guest information and preferences are obtained as well executed among the guest journey with excellence and satisfaction. They maintain oversight and influence over the guest experience throughout all phases of the guest journey and ensure all service delivery and operational processes are rooted in Guest Centricity. Though skillfully trained, they never lose sight of their ultimate reasonability, to create lifelong memories for our guests.

Our success is a result of our employees. We believe that everyone apart of our team should share the rewards. For this position this will mean the following benefit package.
• Medical/Dental/Vison Benefits
• 401k Plan via Fidelity
• Sick Time
• Hotel Benefits, including Employee Activities, complimentary stays via tenured program, reduced rates and discount Food & Beverage at hotels.

EOE: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. We are an equal opportunity employer with a commitment to diversity.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disability Act.

Annual Salary Range - $90,000 - $95,000

You’ll love what you do and take pride in delighting our guests:

·         Leads guest relations coordinators, researchers, taskmasters, hosts and concierge teams and departmental leaders.

·         Manages the teams to the KPIs, ensuring quality of data and building our institutional knowledge.

·          Enables concierge to build relationship with key local partners

·         Uses all available on the job training tools for employees; supervises on-going training initiatives and conducting training when appropriate.

·         Ensures employees have the proper supplies and uniforms.

·         Creation and facilitation of  human capital needs and performance management

·         Improves service by communicating and assisting employees to understand guest needs

GUESTS

·         Ensures seamless delivery of guest services & requests.

·         Owns guests requests and PROmisses.

·         Responsible for short term pre-arrivals and in-house guests.

·         Leads the daily guest recognition meeting and coordinating the orchestra for execution.

·         Maximizes the utilization of room inventory

·         Manages divisional expenses

The items shared are the essence of a day in the life of an Assistant Director of Guest Relations, but we’ll make sure you are provided with specifics on how we care for our hotel

·         You’ll bring your unique personality and passion to the role and the team.

·         Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.

·         English is the primary language used in our hotel. You can comfortably communicate in this language.

·         The ideal candidate has 5+ years of hotel experience in a guest facing leadership role.  Previous experience in leading a complex team in the California labor market is desirable.