Who we are
Our Hotels
We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy., which is an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.
EOE: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. We are an equal opportunity employer with a commitment to diversity.
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disability Act.
Reference
2024-5222
Your future, our legacy
Hotel
The Beverly Hills Hotel
Division & Department
Corporate Office - Contact Centre
Job Title
Reservations Specialist
Contract Type
Permanent
Status
Full time
Position Overview
We care about your career and are known for having the absolute best people in the industry. When you join us as a Reservations Specialist you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
What you'll get
As a Reservations Specialist at The Beverly Hills Hotel, here are just some of the great benefits you will receive:
• Complimentary stays with breakfast included in all 10 Dorchester Collection hotels – stay once a year at each hotel!
• 50% off at bars and restaurants within all of our Dorchester Collection hotels
• World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)
• Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala
• Free Meals on Duty OR Workday Lunches in the form of a prepaid contactless card
• Exclusive Access to a discount platform featuring 1000s of retailers
• Competitive Medical, Dental, Vision Benefit
As a Reservations Specialist at The Beverly Hills Hotel, your compensation will be $27.25 per hour.
What you'll do
You’ll love what you do and take pride in delighting our guests:
• You will be responsible for assisting guests with their enquiries about reservations for all our nine hotels of the Collection. This will include process all bookings via telephone and email and follow up activities related to reservations aspects, to ensure our guests receive nothing but the best experience.
• You’ll also need to be persuasive and engaging in order to close the sale over the phone and/or via email
• Prioritization is another key skill: as a reservations specialist, you will be skilled at multitasking and are able to adapt in a fast-paced environment in order to meet time of response targets.
• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Reservations Specialist you’ll have the opportunity to bring these to life and continue to create our legacy.
• Dorchester Collection uses various systems in order to deliver the best service to our guests. Being able to quickly adapt to new technology is a an essential part of this role.
The items shared are the essence of a day in the life of a Reservations Specialist, but we’ll make sure you are provided with specifics on how we care for our Collection. The operational hours of work are shift-based and may be subjected to change. These currently set as:
Monday to Friday: 07:00 - 22:00
Saturday and Sunday: 08:00 - 20:00
What you'll bring
• You’ll bring your unique personality and passion to the role and the team.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. Our reservation specialists must feel comfortable communicating in this language. Native or proficient command of the French, Italian or Arabic, spoken and written, is preferred but not essential.
Position location
Job Location
USA
Location
9641 Sunset Blvd 90210 Beverly Hills
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