We care about your career and are known for having the absolute best people in the industry. When you join us as a Global IT – Support Technician you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

The stages of the recruitment process are:

1. First Stage interview with Head of Infrastructure & IT Support
2. Second Stage interview with our Global IT Leads – Technical Delivery
3. Final Stage interview with People & Talent Specialist and Head of Infrastructure & IT Support

As a Global IT -  Support Technician at Dorchester Collection here are just some of the great benefits you will receive: 

• Complimentary stays with breakfast included in all 10 Dorchester Collection hotels.
• 50% off at bars and restaurants within all of our Dorchester Collection hotels.
• £750 Refer a friend bonus scheme.
• World class development opportunities. 
• Social events throughout the year.
• Workday Lunches in the form of a prepaid contactless card.
• Season ticket loan and cycle to work scheme.
• Exclusive Access to a discount platform featuring 1000s of retailers.
• Subsided access to gyms, fitness classes and wellness experiences.
• Competitive retirement scheme.

• You will be responsible for day-to-day oversight and administration of Dorchester Collection IT infrastructure and the third-party providers that deliver support for the physical and virtualised infrastructure. 
• The corporate IT support team ensures that all systems are configured and supported in such a way as to maximise availability of systems. In this role, you will be responsible for providing support to helpdesk team members and end users.
• Day to day, you will be responsible for:
  • Systems Administration – Deployment, installation and ongoing support of computer hardware and software.
  • Support - 1st / 2nd line support reference for Dorchester Collection employees in the corporate office and internationally.
  • Education - Facilitate in user IT education and awareness programs and initiatives.
  • Project Delivery – Support Dorchester Collection IT management in the delivery of new systems and projects to enhance the infrastructure. Contribute to the delivery of hotel projects internationally.
  • Incident Management – Participate as required in incident management and response, including communications.
  • Compliance – Adhere to standards and best practices.
• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Global IT – Support Technician you’ll have the opportunity to bring these to life and continue to create our legacy. 
• The items shared are the essence of a day in the life of a Global IT – Support Technician but we’ll make sure you are provided with specifics on how we care for our company.
• The hours of operation for this role are Monday to Friday 9:00am to 5:30pm, with a core requirement of on-call support outside of these working hours. We are based in our corporate office in Knightsbridge.

• You’ll bring your unique personality and passion to the role and the team.
• You will have previous experience in an IT Technical Support or similar role, preferably within a mid to enterprise size business.
• You will have experience with administration of Microsoft cloud. technologies, Active Directory Users and Computers, and Microsoft Office 365.
• English is the primary language used in our office. You can comfortably communicate in this language, both verbally and written.
• You’ll bring you knowledge of server and desktop hardware support and deployment, and of networking configuration and troubleshooting.
• Understanding of LAN, WAN & Wireless networking technologies.
• Administration of virtualised infrastructure a key advantage.
• Any of the following industry certifications are highly advantageous: ITIL, MCSA/MCSE, CCNA or Computing related degree.