RSS export of vacancies - Only featured vacancies : No / Our Hotels : Corporate Office, One at Palm Jumeirah

2024-5197 - Wellness Host

Tue, 31 Mar 2026 07:08:49 Z

Division & Department : Rooms/Guest Services
Contract Type : Permanent
Your future, our legacy :
We are not just a collection of hotels and residences, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels and residences, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide. Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process. We care about your career and are known for having the absolute best people in the industry. When you join us as a Wellness Host you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. #LI-DNP

You will greatly contribute to the processes and activities that create and promote the Dorchester Collection culture, values and bring the Company Philosophy “We Care” to life ensuring our employees and guests receive nothing but the best experience. You will create real connections and meaningful relationships by utilizing collective intelligence from all sources. You will welcome and greet residents, their family members and visitors in a professional, courteous manner to ensure our residents receive nothing but the best experience. Provide all passers-by and visitors with a positive first impression of the hotel and residences. Demonstrate a complete understanding of the hotel’s and residence’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings at all times. Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Wellness Host you’ll have the opportunity to bring these to life and continue to create our legacy. Communication is what keeps our departments running perfectly. Our Wellness Host must communicate with other departments in order to ensure the alignment remains.
Location : Palm Jumeirah, Dubai
Language / Level :
English : Fluent

2025-5875 - Lobby Host

Tue, 31 Mar 2026 07:08:04 Z

Division & Department : Rooms/Residences
Contract Type : Permanent
Your future, our legacy :
We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide. Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy.  The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process. We care about your career and are known for having the absolute best people in the industry. When you join us as a Lobby Host, you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. #LI-DNP

You’ll love what you do and take pride in delighting our residents: You will be responsible for welcoming and greeting residents, their family members and visitors in a professional, courteous manner as they arrive to the driveway, ensuring our residents receive nothing but the best experience. Ensure the residents are given access to the driveway in a timely fashion and that all other service providers or guests are directed to security. Provide all passers-by and visitors with a positive first impression of the residences. Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Host you’ll have the opportunity to bring these to life and continue to create our legacy. Show flexibility working during the day and during the night shift depending on operational needs in order to provide seamless service to our guests. Demonstrate a complete understanding of the residence’s policies and procedures and service standards and have full knowledge of the residence facilities and happenings at all times. The items shared are the essence of a day in the life of a Host but we’ll make sure you are provided with specifics on how we care for our residence.
Location : Dubai

2026-6069 - Finance Systems Analyst

Wed, 11 Mar 2026 23:00:28 Z

Division & Department : Corporate Office/Finance
Contract Type : Permanent
Your future, our legacy :
We care about your career and are known for having the absolute best people in the industry. When you join us as the Finance Systems Analyst, you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. The stages of the recruitment process are: First stage interview with People & Talent Specialist Second stage interview with Global Director of Finance Excel Assessment Final Interview with Chief Financial Officer

As our Finance Systems Analyst, you’ll get first-hand experience in working in a finance department of a global luxury brand. You will be entrusted with a wide range of responsibilities across the Corporate Finance department. In this role, you will: Be responsible for reporting and analysing global hotel results and to ensure that all financial matters are in accordance with statutory legislation and accounting standards. You’ll also assist with month/year end results process flow, including consolidation and high-level summaries. Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As the Finance Systems Analyst, you’ll have the opportunity to bring these to life and continue to create our legacy. In this role, you’ll also be responsible for:Support group‑level budgeting, forecasting and long‑range planning processes by maintaining models, templates and system inputs. Administer and safeguard the integrity of all financial systems (ERP, consolidation tools, reporting platforms), ensuring compliance, security, and user access control. Lead ongoing system configuration, maintenance, upgrades and version testing to keep DC’s financial systems stable, secure, and optimised. Own Finance master data governance (chart of accounts, reporting structures, mapping tables) and ensure consistent financial information across all DC entities. Identify automation opportunities and lead implementation of enhancements in collaboration with IT and hotel finance teams. Troubleshoot system issues, manage ticket resolution, and escalate to IT/vendors where required. Deliver training, onboarding and guidance to system users to uplift the finance system capability across the DC group. Support auditors with evidence, system documentation, control demonstrations, and data extracts. The items shared are the essence of a day in the life of a Finance Systems Analyst, but we’ll make sure you are provided with specifics on how we care for the Collection. The hours of operation for this role are Monday to Friday 9:00am to 5:30pm. The role is based in our corporate office in Knightsbridge, with one day working from home on Fridays.
Location : 3rd Floor, 1 Knightsbridge SW1X 7LX London

2021-2250 - Reservations Specialist

Wed, 11 Mar 2026 10:51:26 Z

Division & Department : Corporate Office/Contact Centre
Contract Type : Permanent
Your future, our legacy :
Our reservations specialists are the gems of our global contact centre located in our corporate office! Their main responsibilities are to manage guests’ phone calls and email enquiries for all hotels within the Collection. Listening to our guests’ needs and being able to address them with the most suitable options and solutions are vital to create lifelong memories. Please note we will review all applications and interviews will take place January 2026. We appreciate your patience during the festive period.

ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS A day in the life of our reservations specialists demands high levels of energy. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listed below functions and requirements of our reservation specialists: Our reservations specialists are responsible for assisting guests with their enquiries about reservations for all the hotels of the collection. This will include process all bookings via telephone and email and follow up activities related to reservation aspects, to ensure our guests receive nothing but the best experience. Communication is what keeps our departments running perfectly. Excellent interpersonal and communication skills are a requirement, to address any special requests our guests might have to the relevant department but also, in order to ensure an alignment between the Global Contact Centre and our hotels. Prioritization is another key skill: our reservation specialists are multitasking and are able to adapt in a fast-paced environment in order to meet time of response targets and ultimately meet our stakeholders expectations. Our values of Personality, Passion, Respect, Working Together and Creativity guide us each and every day. The purpose for the reservation specialists is to bring the same values to life and to continue to create our legacy. The operational hours of work are shift-based and may be subjected to change. These currently set as Monday to Sunday: 07:00 - 22:00
Location : 1 Knightsbridge, London SW1X 7LX

2021-2385 - Reservations Specialist - Italian Speaking

Wed, 11 Mar 2026 10:51:06 Z

Division & Department : Corporate Office/Contact Centre
Contract Type : Permanent
Your future, our legacy :
Our reservations specialists are the gems of our global contact centre located in our corporate office! Their main responsibilities are to manage guests’ phone calls and email enquiries for all hotels within the Collection. Listening to our guests’ needs and being able to address them with the most suitable options and solutions is important to create lifelong memories. Please note we will review all applications and interviews will take place January 2026. We appreciate your patience during the festive period.

A day in the life of our reservations specialists demands high levels of energy. They need consistency even though the days are never alike, and creativity to tackle daily adventures. Listed below are the functions and requirements of our reservations specialists: Our reservations specialists are responsible for assisting guests with their enquiries about reservations for all the hotels of the collection. This will include processing all bookings via telephone and email and follow-up activities related to reservation aspects, to ensure our guests receive nothing but the best experience. Communication is what keeps our departments running perfectly. Excellent interpersonal and communication skills are a requirement, to address any special requests our guests might have to the relevant department but also, in order to ensure an alignment between the Global Contact Centre and our hotels. Prioritization is another key skill: our reservations specialists are able to multitask and adapt in a fast-paced environment in order to meet time of response targets and ultimately meet our stakeholder expectations. Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. The purpose for the reservations specialists is to bring the same values to life and to continue to create our legacy. The operational hours of work are shift-based and may be subject to change. These currently set as Monday to Sunday: 07:00 - 22:00
Location : Lower Ground Floor West, Lansdowne House W1J 6ER London

2021-1917 - Reservations Specialist - French Speaking

Wed, 11 Mar 2026 10:47:54 Z

Division & Department : Corporate Office/Contact Centre
Contract Type : Permanent
Your future, our legacy :
Our reservations specialists are the gems of our global contact centre located in our corporate office! Their main responsibilities are to manage guests’ phone calls and email enquiries for all hotels within the Collection. Listening to our guests’ needs and being able to address them with the most suitable options and solutions is important to create lifelong memories.

A day in the life of our reservations specialists demands high levels of energy. They need consistency even though the days are never alike, and creativity to tackle daily adventures. Listed below are the functions and requirements of our reservations specialists: Our reservations specialists are responsible for assisting guests with their enquiries about reservations for all the hotels of the collection. This will include processing all bookings via telephone and email and follow-up activities related to reservation aspects, to ensure our guests receive nothing but the best experience. Communication is what keeps our departments running perfectly. Excellent interpersonal and communication skills are a requirement, to address any special requests our guests might have to the relevant department but also, in order to ensure an alignment between the Global Contact Centre and our hotels. Prioritization is another key skill: our reservations specialists are able to multitask and adapt in a fast-paced environment in order to meet time of response targets and ultimately meet our stakeholder expectations. Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. The purpose for the reservations specialists is to bring the same values to life and to continue to create our legacy. The operational hours of work are shift-based and may be subject to change. These currently set as Monday to Sunday: 07:00 - 22:00
Location : 1 Knightsbridge, London SW1X 7LX

2026-6027 - Customer Service Manager, Global Contact Centre

Wed, 11 Mar 2026 10:46:33 Z

Division & Department : Sales & Marketing/Contact Center
Contract Type : Permanent
Your future, our legacy :
We care about your career and are known for having the absolute best people in the industry. When you join us as the Customer Service Manager at our Global Contact Centre, you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

You’ll love what you do and take pride in delighting our guests and our team: You will be responsible for leading, developing and coaching the London team of the Global Contact Centre. In your role, you will be working directly with two direct reports – Assistant Customer Service Manager and Team Development Lead, as well as indirectly with Team Leaders to ensure they have knowledge, skills and capability to manage their teams. You will ensure the delivery of excellent guest experience through a variety of channels to include phone, email, webchat and WhatsApp, to ensure consistent service which represents Dorchester Collection brand values. You will liaise with key stakeholders to gather information and manage complex issues and queries that are escalated and ensure service delivery is maintained at all times. You will manage the recruitment, hiring, training, development and performance management, succession planning and engagement of the Global Contact Centre team. Identify training needs and create development plans to ensure skills and knowledge are developed and the Contact Centre career path framework is maintained. You’ll review data to include KPIs, agent performance dashboards and SLAs to ensure optimum levels of quality and service are met and improvements delivered. Additionally, you will have ownership over the team’s sales incentive structure, evolving when necessary and keeping it relevant for the team. Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As the Customer Service Manager at our Global Contact Centre, you’ll have the opportunity to bring these to life and continue to create our legacy. You will focus on ways to drive our award winning culture and look for opportunities of other national and international awards to apply for; present with confidence during award judging panels and other public speaking opportunities. Possessing gravitas and inspiring confidence, you will lead Product Immersions (hotel visits) to the 10 hotels in our Collection, with the intention of educating and enhancing the skills of the Contact Centre team members, as well as meaningful relationship building with the hotels. International travel is a requirement. The items shared are the essence of a day in the life of the Customer Service Manager, but we’ll make sure you are provided with specifics on how we care for our department.
Location : 3rd Floor, 1 Knightsbridge SW1X 7LX London