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2026-6334 - Global Head of Digital

Fri, 03 Jul 2026 09:16:56 Z

Division & Department : Corporate Office/Sales & Marketing
Contract Type : Permanent
Your future, our legacy :
Dorchester Collection stands at a defining moment in its evolution. Built on a legacy of remarkable hotels, exceptional service and global cultural relevance, the Collection is entering a new phase as the expectations of luxury audiences continue to shift. We care about your career and are known for having the absolute best people in the industry. When you join us as a Global Head of Digital you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. The Global Head of Digital sits at the centre of that transformation to help shape a more modern, connected and influential global marketing organisation.

As Global Head of Digital, you will work closely with the Global Director of Marketing to drive connected, aligned, and forward-thinking digital solutions across the business. Strategy & Commercial PerformanceOwn digital strategy and annual plans across channels, setting targets for revenue, CRM performance, paid media efficiency and direct growth Deliver commercial KPIs including booked and stayed revenue, ROAS, conversion and direct contribution Manage global digital budgets and present performance insights to senior stakeholders Performance MarketingLead paid media across PPC, paid social, programmatic, metasearch and GDS advertising Drive optimisation through testing, automation, audience refinement and creative improvement Manage emerging ad products and support key commercial campaigns Website, SEO & ConversionLead website strategy, UX, CRO and feature development across global hotel sites Own technical, local and content SEO, structured data and search visibility Drive conversion, booking engine optimisation and content strategy CRM & Lifecycle MarketingLead CRM strategy across acquisition, pre-arrival, loyalty, retention and reactivation Deliver targeted communications through segmentation and personalisation Own CRM and CDP development, integration and optimisation AI & InnovationDefine AI search, discovery and content strategies Evaluate technologies including AI-powered guest, booking and data solutions Manage innovation partnerships and brand visibility across AI platforms Team & Agency LeadershipLead the central digital team across performance marketing, CRM, SEO, web and e-commerce Manage agency and technology partners, budgets, KPIs and service levels Coach team members through performance and development planning Stakeholder & Cross-Functional LeadershipPartner with hotel teams to deliver global strategy and local objectives Collaborate with Brand, Communications, Revenue Management, Sales and IT Lead digital reviews and influence campaign and content planning E-Commerce & Digital ProductsOwn eShop strategy, merchandising, promotions and revenue growth Drive growth across gift cards, experiences and retail products Optimise online customer journeys and identify new revenue opportunities Data, Analytics & ReportingOwn reporting frameworks across web, CRM and paid media Turn data into actionable commercial insight and investment recommendations Ensure data integrity, attribution accuracy and performance benchmarking The items shared are the essence of a day in the life of a Global Head of Digital, but we’ll make sure you are provided with specifics on how we care for our hotel The hours of operation for this role are Monday to Friday 9:00am to 5:30pm, based in our corporate office in Knightsbridge. You are able to work from home on Fridays.
Location : 3rd Floor, 1 Knightsbridge SW1X 7LX London

2026-6330 - Director of Marketing & Communications

Fri, 03 Jul 2026 05:18:17 Z

Division & Department : Sales & Marketing/Marketing
Contract Type : Permanent
Your future, our legacy :
We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide. Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process. We care about your career and are known for having the absolute best people in the industry. When you join us as a Director of Marketing & Communications you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

You’ll love what you do and take pride in delighting our guests: You will be responsible for ensuring that your department achieves the hotels’ financial, the marketing & communications objectives set by the Director of Sales & Marketing to ensure our guests receive nothing but the best experience. You’ll also be responsible for maintaining direct oversight over the marketing and communications Department You will work closely with Revenue Management, Finance, Food and Beverage, Spa and the Front Office departments of the hotel to develop and execute an annual marketing and communications budget and plan. You will ensure that the marketing and communications team understand their roles and will clearly communicate them the strategic vision and objectives on how to drive awareness and brand recognition resulting in improve performances and revenues. Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Director of Marketing & Communications you’ll have the opportunity to bring these to life and continue to create our legacy. As a member of the Hotel’s senior management team, you will be responsible for providing the Executive Committee with regular marketing and communications reports for the strategic commercial plan, monthly reports, annual goals, sales and marketing budget, forecasts and other reports as directed/required. It will be critical for you to consider every situation as a commercial and marketing opportunity to showcase the Hotel products and services. The items shared are the essence of a day in the life of a Director of Marketing & Communications but we’ll make sure you are provided with specifics on how we care for our hotel.
Location : Dubai

2026-6147 - Part Time Spa Therapist

Thu, 02 Jul 2026 13:17:43 Z

Division & Department : Rooms/Spa
Contract Type : Permanent
Your future, our legacy :
We care about your career and are known for having the absolute best people in the industry. When you join us as a Spa Therapist you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story

You’ll love what you do and take pride in delighting our guests: You will be responsible for carrying out a wide range of treatments within The Spa at Coworth Park, to ensure our guests receive nothing but the best experience You’ll also provide all guests with Home Care advice with a focus on product recommendation, giving you the responsibility to upsell our luxury products, generating retail revenue Our values of, Passion, Personality, Respect, Working Together and Creativity guide us every day. As a Spa Therapist you’ll have the opportunity to bring these to life and continue to create our legacy. You will assist the rest of the team with daily tasks, such as supporting on reception The items shared are the essence of a day in the life of a Spa Therapist, but we’ll make sure you are provided with specifics on how to care for our hotel
Location : Blacknest Rd, Sunningdale SL5 7SE Ascot

2026-6219 - Wellness Host - AVA at Palm Jumeirah

Tue, 30 Jun 2026 11:30:35 Z

Division & Department : Rooms/Residences
Contract Type : Permanent
Your future, our legacy :
We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide. Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process. We care about your career and are known for having the absolute best people in the industry. When you join us as a Wellness Host you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. #LI-DNP #LI-DNI

You’ll love what you do and take pride in delighting our guests: Your role involves maintaining all guest-facing spaces and the pool area at AVA at Palm Jumeirah, ensuring a consistently flawless and luxurious journey for residents and their families. You’ll also prepare, open, and close the pool and guest facing areas, assist with beverage service, and set up and break down sun loungers, maintaining immaculate cleanliness, presentation, and comfort throughout the day. Though skillfully trained in operational excellence, you will never lose sight of your ultimate responsibility, to create memorable and relaxing moments for our residents and their families. Our values of Passion, Personality, Respect, Working Together, and Creativity guide us each day. As a Wellness Host, you’ll have the opportunity to bring these values to life, contributing to the Dorchester Collection “We Care” philosophy while delivering service that feels intuitive, calm, and genuinely caring. This role is physically active and highly guest‑facing, requiring you to remain present, polished, and attentive throughout the shift, including standing and walking for extended periods, working outdoors, and supporting set‑up and service tasks in a warm environment. The items shared are the essence of a day in the life of a Wellness Host, but we’ll make sure you are provided with specifics on how we care for our residence, our residents, and our colleagues at AVA at Palm Jumeirah.
Location : Dubai

2026-6264 - Global IT - Support Technician

Mon, 29 Jun 2026 22:00:53 Z

Division & Department : Corporate Office/Information Technology
Contract Type : Permanent
Your future, our legacy :
We care about your career and are known for having the absolute best people in the industry. When you join us as a Global IT – Support Technician you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. The stages of the recruitment process are: First Stage interview with Head of Infrastructure & IT Support Second Stage interview with our Global IT Leads – Technical Delivery Final Stage interview with People & Talent Specialist and Head of Infrastructure & IT Support

You will be responsible for day-to-day oversight and administration of Dorchester Collection IT infrastructure and the third-party providers that deliver support for the physical and virtualised infrastructure. The corporate IT support team ensures that all systems are configured and supported in such a way as to maximise availability of systems. In this role, you will be responsible for providing support to helpdesk team members and end users. Day to day, you will be responsible for:Systems Administration – Deployment, installation and ongoing support of computer hardware and software. Support - 1st / 2nd line support reference for Dorchester Collection employees in the corporate office and internationally. Education - Facilitate in user IT education and awareness programs and initiatives. Project Delivery – Support Dorchester Collection IT management in the delivery of new systems and projects to enhance the infrastructure. Contribute to the delivery of hotel projects internationally. Incident Management – Participate as required in incident management and response, including communications. Compliance – Adhere to standards and best practices. Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Global IT – Support Technician you’ll have the opportunity to bring these to life and continue to create our legacy. The items shared are the essence of a day in the life of a Global IT – Support Technician but we’ll make sure you are provided with specifics on how we care for our company. The hours of operation for this role are Monday to Friday 9:00am to 5:30pm, with a core requirement of on-call support outside of these working hours. We are based in our corporate office in Knightsbridge.
Location : 3rd Floor, 1 Knightsbridge SW1X 7LX London

2026-6324 - Cyber Security Engineer

Mon, 29 Jun 2026 12:48:27 Z

Division & Department : Corporate Office/Information Technology
Contract Type : Permanent
Your future, our legacy :
We care about your career and are known for having the absolute best people in the industry. When you join us as a Cyber Security Engineer you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. The Cyber Security Engineer is a hands-on technical role responsible for shaping, driving, and continuously improving the organisation’s information and cyber security posture across on‑premises infrastructure and Microsoft Azure cloud environments. The role focuses on owning and delivering remediation from security assessments, penetration testing, and vulnerability management, while acting as the technical subject matter expert for cyber security across the business. This position is suited to candidates with a strong infrastructure or IT system administration/support background, with proven experience securing hybrid environments and responding to real‑world threats

Cyber Security Engineering & OperationsOwn and resolve cyber security–related support tickets, investigations, and technical issues. Triaging, investigating, and responding to threats via the global XDR platform. Act as an escalation point for complex or high-risk security events. Vulnerability Management & Remediation Own end-to-end remediation of findings from penetration tests, vulnerability scanning, and internal assessments. Work hands-on with infrastructure and regional teams to remediate vulnerabilities across servers, endpoints, networks, and cloud platforms. Track and drive remediation activity to ensure timely closure of security risks. Security Assessments & PosturePlan and execute internal security assessments and technical reviews across infrastructure and sites. Identify security gaps, prioritise risk, and define pragmatic remediation plans. Continuously improve technical security controls and configuration standards. Policy, Standards & ProcessEstablish, maintain, and improve cyber security policies, standards, and supporting processes. Ensure security controls align with best practice while remaining workable in operational environments. Support audits and information security reviews through clear documentation and evidence. Projects & ChangeAct as a security point of contact during the design and implementation of IT and business projects. Review architectures, designs, and deployments to ensure security requirements are met. Regional Coordination & EnablementCoordinate and delegate security activities across regional IT teams. Provide technical guidance to ensure consistent application of security standards globally. Build effective working relationships with regional stakeholders. The items shared are the essence of a day in the life of a Cyber Security Engineer but we’ll make sure you are provided with specifics on how we care for our company. The hours of operation for this role are Monday to Friday 9:00am to 5:30pm, with a core requirement of on-call support outside of these working hours. We are based in our corporate office in Knightsbridge.
Location : 3rd Floor, 1 Knightsbridge SW1X 7LX London

2026-6322 - Baker

Mon, 29 Jun 2026 08:47:50 Z

Division & Department : Food & Beverage/Pastry
Contract Type : Permanent
Your future, our legacy :
Join us as a Baker at Coworth Park Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2025. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success. To lead a section in the pastry kitchen to exceed guest expectation. Train and develop Demi and Commis chefs with knowledge of patisserie and baking skills

HACCAP – To follow the day to day procedures including; Diligence, food labelling, weekly deep clean of your section To run an environment that is clean, tidy and organised at all times. Promoting morals that encourages a team to have pride in their working environment to a high level of commitment. To be able to independently plan the day to day running of your section effectively to meet the service by the department. Supervise, train and develop team members to the expected standards set out by the Head Pasty Chef. To always strive to maintain and drive the solid consistency of the product being produced within the pastry dept on a daily, weekly, and monthly basis. Have a flexible ability to respond to business and client needs. To follow and abide by all regulations, policies and procedures that has been set out by Coworth Park Hotel and the Dorchester collection. Ensure other team members are also made aware of these requirements and abide by them Along with your main duties you may be asked to complete other tasks and duties as and when necessary and reasonably required You may on occasion be required to adjust your hours of work to cover the business needs
Location : Blacknest Rd, Sunningdale SL5 7SE Ascot

2026-6321 - Senior Chef de Partie - The Barn

Thu, 25 Jun 2026 10:28:30 Z

Division & Department : Food & Beverage/Kitchen
Contract Type : Permanent
Your future, our legacy :
Join us as a Senior Chef de Partie at Coworth Park, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success. We care about your career and are known for having the absolute best people in the industry. When you join us as a Senior Chef De Partie you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

You'll love what you do and take pride in delighting our guests: You will be responsible for daily food preparations during their day, creating delectable dishes ranging from informal dining on breakfast, lunch and dinner. This will include for supervising and leading all cooking personnel in your section together with the Junior Sous Chef or in their absence; participating in menu planning as well as being responsible for maintaining budgeted food and recipe costs; as well as training and developing other kitchen team members all to ensure our guests receives nothing but the best experience. All to ensure our guests receive nothing but the best experience. You’ll also show flexibility and creativity in dealing with guests’ special requests or any challenges that may arise during the day The items shared are the essence of a day in the life of a Senior Chef De Partie, but we'll make sure you are provided with specifics on how we care for our hotel.
Location : Blacknest Rd, Sunningdale SL5 7SE Ascot

2026-6320 - Commis Chef

Thu, 25 Jun 2026 10:27:12 Z

Division & Department : Food & Beverage/Kitchen
Contract Type : Permanent
Your future, our legacy :
Join us as a Commis Chef at Coworth Park Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2025. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success. We care about your career and are known for having the absolute best people in the industry. When you join us as a Commis Chef you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

You’ll love what you do and take pride in delighting our guests: You will be responsible for assisting the creation of high quality food within one of our many outlets, to ensure our guests receive nothing but the best experience, whilst developing your own knowledge and skills You will manage your daily tasks to ensure food is produced in a timely manner for guests Our values of Passion, Personality, Respect, Working Together and Creativity guide us every day. As a Commis Chef you’ll have the opportunity to bring these to life and continue to create our legacy The items shared are the essence of a day in the life of a Commis Chef, but we’ll make sure you are provided with specifics on how to care for our hotel
Location : Blacknest Rd, Sunningdale SL5 7SE Ascot

2026-6213 - Host -AVA at Palm Jumeirah

Thu, 25 Jun 2026 07:49:22 Z

Division & Department : Rooms/Residences
Contract Type : Permanent
Your future, our legacy :
We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide. Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process. We care about your career and are known for having the absolute best people in the industry. When you join us as a Host you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. #LI-DNP #LI-DNI

You’ll love what you do and take pride in delighting our guests: You will be responsible for welcoming residents, their family members, and visitors to AVA at Palm Jumeirah, creating an immediate sense of warmth, care, and belonging while ensuring every arrival and departure reflects the refined service standards of Dorchester Collection. You’ll also work closely with the Doorman and Concierge teams to ensure all resident requests are met seamlessly, coordinating driveway access, directing service providers appropriately, and maintaining clear, open communication to deliver a consistent and effortless resident experience. Maintain a watchful and attentive presence across all entrance points, common areas, and the surrounding residential environment, ensuring the safety and privacy of our residents. Coordinate the smooth flow of visitors, service providers and contractors through the property, ensuring all access is appropriately managed and communicated to the relevant teams. Our values of Passion, Personality, Respect, Working Together, and Creativity guide us each day. As a Host, you’ll have the opportunity to bring these values to life, actively contributing to the Dorchester Collection “We Care” philosophy and delivering thoughtful, intuitive service at every touchpoint. This is a high‑energy role requiring you to remain present, attentive, and impeccably presented throughout the shift, including standing for extended periods and working across both indoor and outdoor areas. You will ensure effective shift handovers, maintain full knowledge of residence policies, procedures, and facilities, and demonstrate flexibility by supporting both day and night shifts as operational needs require. The items shared are the essence of a day in the life of a Host, but we’ll make sure you are provided with specifics on how we care for our residence, our residents, and our colleagues at AVA at Palm Jumeirah.
Location : Dubai

2022-3228 - Groups & Events Sales Executive

Fri, 19 Jun 2026 13:13:19 Z

Division & Department : Sales & Marketing/Sales
Contract Type : Permanent
Your future, our legacy :
Join us as a Group & Events Sales Executive at The Dorchester, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success. We care about your career and are known for having the absolute best people in the industry. When you join us as a Group & Events Sales Executive you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

You'll love what you do and take pride in delighting our guests: Reactive respond to all groups and events enquiries received by phone or email for The Dorchester and Coworth Park Check availability and ensure accurate data entry into Nexus as per the company standards Send a proposal according to clients’ requirements within 24hrs Proactively follow up on all enquiries up to 3 times to maximise conversion Work with respective sales manager where required to negotiate where appropriate, schedule site visit and convert business Prepare contracts and proforma when the client is securing the event with us, ensuring payments and signed documents are received within specified timeline Prepare and complete a detailed handover to the allocated Events Manager. The items shared are the essence of a day in the life of a Group & Events Sales Executive but we'll make sure you are provided with specifics on how we care for our hotel.
Location : 53 Park Lane, Mayfair W1K 1QA London

2026-6305 - Guest Experience Supervisor - AVA at Palm Jumeirah

Thu, 18 Jun 2026 11:17:58 Z

Division & Department : Rooms/Residences
Contract Type : Permanent
Your future, our legacy :
We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide. Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process. We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Experience Supervisor you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. #LI-DNP #LI-DNI

You'll love what you do and take pride in delighting our residents and their guests: Serve as the primary point of contact for residents on a day-to-day basis, building genuine, trusted relationships grounded in warmth, discretion, and an intuitive understanding of individual preferences and lifestyles. Oversee and supervise the front-of-house experience across the Residences, ensuring Lobby Hosts, Concierge, and Doormen deliver service that is consistently polished, anticipatory, and aligned with Dorchester Collection’s ultra-luxury standards. Maintain comprehensive and up-to-date resident preference profiles, ensuring every member of the team is equipped to deliver a personalized experience at every touchpoint. Act as the first point of resolution for any resident feedback or concerns, handling all matters with professionalism, empathy, and swift, effective follow-through. Supervise and support the front-of-house team during operational shifts, providing real-time guidance, coaching, and ensuring service standards are always upheld. Monitor the presentation and ambiance of all resident-facing areas including the lobby, amenity spaces, and communal zones, ensuring they consistently reflect the property’s ultra-luxury positioning. Maintain accurate logs of resident interactions, service requests, feedback, and follow-ups, ensuring full visibility and continuity of care across the team. Ensure full compliance with UAE health, safety, and data privacy requirements in all aspects of resident-facing operations. The items shared are the essence of a day in the life of a Guest Experience Supervisor, but we’ll make sure you are provided with specifics on how we care for our residence, our residents, and our colleagues at AVA at Palm Jumeirah.
Location : Dubai

2026-6246 - Host Supervisor - (Safety & Security)

Thu, 18 Jun 2026 10:26:50 Z

Division & Department : Rooms/Safety & Security
Contract Type : Permanent
Your future, our legacy :
We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests, where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide. Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodation during the interview process. We care about your career and are known for having the absolute best people in the industry. When you join us as a Host Supervisor you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. #LI-DNP #LI-DNI

You’ll love what you do and take pride in delivering a safe, secure and welcoming environment for everyone on property. You will be responsible for supervising the daily activities of the host/security team to ensure all operational and safety procedures are always followed. Maintain a strong visible presence across the property while ensuring guests and residents receive exceptional service. Coordinate incident response procedures, including emergencies, accidents, fire alarms and evacuation protocols. Monitor security systems, CCTV operations and access control procedures to maintain the safety of the property. Support investigations, incident reporting and conflict resolution professional and confidentially Work closely with Duty Mangers and operational departments to minimize risks and ensure smooth day to day operations. Conduct regular inspections to identify and address potential hazards or security concerns. Ensure compliance with local laws, health & safety regulations and company policies always. Train, motivate and mentor team members to uphold Dorchester Collection standards and deliver exceptional service. Maintain accurate records, logs and reports related to incidents, shift activities and operational matters. Perform any additional duties assigned by management. Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Host Supervisor, you’ll have the opportunity to bring these to life and continue to create our legacy. The items shared are the essence of a day in the life of a Host Supervisor, but we will make sure you are provided with specifics on how we care for our hotel.
Location : Dubai

2026-6217 - People & Culture Manager

Thu, 18 Jun 2026 10:26:28 Z

Division & Department : Administrative & General/Human Resources
Contract Type : Permanent
Your future, our legacy :
We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide. Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process. We care about your career and are known for having the absolute best people in the industry. When you join us as a People & Culture Manager you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. #LI-DNP #LI-DNI

You’ll love what you do and take pride in shaping an exceptional people experience: You will be responsible for leading and overseeing all People & Culture operations for the Residences at OPJ and AVA at Palm Jumeirah, ensuring the function operates with strategic intent, operational excellence, and full alignment to Dorchester Collection standards. This role plays a critical part in delivering a colleague experience that directly supports our guest‑centric and resident‑centric culture. You will provide day‑to‑day support to the Residences team while acting as a trusted partner to senior leadership across the Residences. You will ensure full compliance with UAE labour laws and regulations, taking ownership of governance, risk management, and employment frameworks. You will lead and oversee all labour administration processes, including work permits, visas, Emirates IDs, renewals, and mandatory government training certifications, ensuring accuracy, compliance, and timeliness. You will act as the subject‑matter expert for all employment‑related documentation and statutory requirements within the Residences. Our values of Passion, Personality, Respect, Working Together, and Creativity guide us each day. As a People & Culture Manager, you will bring these values to life by embedding Dorchester Collection’s “We Care” philosophy into every stage of the employee lifecycle, from attraction and onboarding to development, engagement, and retention. You will play a strategic role in talent planning and recruitment, partnering closely with the Director of Operations – Residences and departmental leaders to ensure the right talent is recruited, developed, and retained to support operational excellence. You will oversee workforce planning, succession planning, and learning frameworks aligned to the Residences’ long‑term goals. You will act as a coach and advisor to leaders and colleagues, providing guidance on employee relations, performance management, disciplinary matters, grievance handling, and career development, always balancing fairness, empathy, and business needs. You will support performance reviews and development planning, ensuring consistent execution and meaningful outcomes. You will lead employee engagement initiatives, internal communications strategies, and colleague events, fostering a strong sense of belonging and alignment with the brand vision. You will also oversee People & Culture training systems and platforms, ensuring colleagues have the skills, tools, and frameworks required to perform at the highest level. This is a hands-on People & Culture role embedded within the Residences; you will be the sole HR presence for the teams, owning the full people journey and day-to-day employee relations. The items shared are the essence of a day in the life of a People & Culture Manager, but we’ll make sure you are provided with specifics on how we care for our residence, our residents, and our colleagues at OPJ and AVA at Palm Jumeirah.
Location : Dubai

2026-6307 - Host Supervisor - (Safety & Security) - AVA at Palm Jumeirah

Thu, 18 Jun 2026 10:26:11 Z

2026-6302 - Residence Manager - AVA at Palm Jumeirah

Thu, 18 Jun 2026 10:25:40 Z

Division & Department : Rooms/Residences
Contract Type : Permanent
Your future, our legacy :
We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide. Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process. We care about your career and are known for having the absolute best people in the industry. When you join us as a Residence Manager you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. #LI-DNP #LI-DNI

You'll love what you do and take pride in delighting our residents: Serve as the on-ground ambassador for our residents, ensuring every interaction reflects the highest standards of ultra-luxury living and personalized service Act as a trusted and visible presence for residents, building genuine relationships rooted in discretion, warmth, and personalized attention. Build, recruit, and lead the full front-of-house residential team, including Concierge, Doormen, Lobby Hosts, and Housekeeping, setting the tone for a culture of excellence, warmth, and uncompromising service from the ground up. Develop and nurture a high-performing team through hands-on leadership, structured onboarding, ongoing coaching, and performance management. Define service standards for each front-of-house function, ensuring consistency and alignment with the brand’s ultra-luxury positioning. Oversee all front-of-house and back-of-house residential operations, maintaining immaculate standards at all times. Handle resident requests, feedback, and concerns with poise, urgency, and emotional intelligence, always resolving with grace. Support the onboarding of new residents, ensuring their arrival and settling-in experience is extraordinary from day one. Monitor daily KPIs and operational checklists, escalating and resolving issues proactively. Ensure full compliance with UAE regulatory requirements, health and safety standards, and RERA guidelines where applicable. Drive resident engagement through curated lifestyle programming, exclusive events, and community-building initiatives. Uphold and champion the brand’s ultra-luxury standards, continuously benchmarking against the finest residential addresses globally. The items shared are the essence of a day in the life of a Residence Manager, but we’ll make sure you are provided with specifics on how we care for our residence, our residents, and our colleagues at AVA Residences.
Location : Dubai

2026-6212 - Administrator - AVA at Palm Jumeirah

Thu, 18 Jun 2026 10:25:06 Z

Division & Department : Administrative & General/Executive Office
Contract Type : Permanent
Your future, our legacy :
We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide. Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process. We care about your career and are known for having the absolute best people in the industry. When you join us as an Administrator you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. #LI-DNP #LI-DNI

You’ll love what you do and take pride in delighting our colleagues and guests: You will be responsible for providing comprehensive administrative support to the Residences team at AVA at Palm Jumeirah, ensuring that day‑to‑day administrative, financial, and people‑related processes support seamless operations and the exceptional standards of Dorchester Collection. You’ll also manage general administrative duties for the Residences, including document preparation, correspondence, filing, record keeping, meeting coordination, and data management. In addition, you will provide administrative support to selected finance and other general related processes, while working closely with the relevant departments. Our values of Passion, Personality, Respect, Working Together, and Creativity guide us each day. As an Administrator, you’ll have the opportunity to bring these values to life by supporting colleagues behind the scenes and contributing to the Dorchester Collection “We Care” philosophy within the residential environment. You will act as a key coordination point for the Residences office, liaising with operations, finance, People & Culture, and external vendors to ensure information is accurate, timely, and handled with discretion. You will support audits, reporting deadlines, internal trackers, and ad‑hoc administrative projects, while ensuring compliance with residence policies, procedures, and local regulatory requirements. The items shared are the essence of a day in the life of an Administrator, but we’ll make sure you are provided with specifics on how we care for our residence, our residents, and our colleagues at AVA at Palm Jumeirah.
Location : Dubai

2026-6304 - Senior Housekeeper - AVA at Palm Jumeirah

Thu, 18 Jun 2026 10:24:31 Z

Division & Department : Rooms/Residences
Contract Type : Permanent
Your future, our legacy :
We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide. Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process. We care about your career and are known for having the absolute best people in the industry. When you join us as a Senior Housekeeper you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. #LI-DNP #LI-DNI

You’ll love what you do and take pride in delighting our residents and their guests: Partner closely with the Housekeeping Manager in the day-to-day delivery of all housekeeping operations across residential units, common areas, and amenity spaces, stepping in as the operational lead in their absence. Conduct thorough inspections of all areas prior to and following service, ensuring every unit and shared space is presented to the exacting standards expected at AVA Residences. Maintain meticulous records of unit inspection outcomes, cleaning schedules, maintenance observations, and any resident-specific preferences or sensitivities. Liaise professionally with all relevant teams to coordinate access, address maintenance issues, and ensure smooth communication between departments/teams. Uphold the highest standards of discretion and sensitivity at all times, respecting the privacy, routines, and personal spaces of each resident as if they were your own. Proactively identify opportunities to enhance the resident experience through anticipatory service, personalized touches, and impeccable attention to the finer details of each home. Ensure all health, safety, and hygiene protocols are followed rigorously, including the correct handling, storage, and use of cleaning materials and equipment. The items shared are the essence of a day in the life of a Senior Housekeeper, but we’ll make sure you are provided with specifics on how we care for our residence, our residents, and our colleagues at AVA at Palm Jumeirah.
Location : Dubai

2026-6218 - Residence Concierge - AVA at Palm Jumeirah

Thu, 18 Jun 2026 10:24:00 Z

Division & Department : Rooms/Residences
Contract Type : Permanent
Your future, our legacy :
We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide. Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process. We care about your career and are known for having the absolute best people in the industry. When you join us as a Residence Concierge you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. #LI-DNP #LI-DNI

You’ll love what you do and take pride in delighting our guests: You will be responsible for delivering a seamless, warm, and highly personalized concierge experience for the residents of AVA at Palm Jumeirah, ensuring that every interaction reflects the Dorchester Collection culture of care, discretion, and excellence and that our residents receive nothing but the best experience. You’ll also welcome residents, their families, and guests, manage arrivals and departures, oversee luggage and package handling, and act as a central point of contact, creating an effortless and always refined residential journey. Our values of Passion, Personality, Respect, Working Together, and Creativity guide us each day. As a Residence Concierge, you’ll have the opportunity to bring these values to life, contributing to the Dorchester Collection philosophy of “We Care” while forming genuine, lasting relationships with our residents and their guests. You will support, motivate, and coordinate Doormen, Lobby Hosts, Wellness Hosts, and Valet teams, ensuring alignment, consistency, and flawless execution of resident requests. You will maintain clear, professional written and verbal communication with residents and internal teams while demonstrating complete knowledge of residence policies, facilities, and daily operations. You will remain flexible, supporting operational needs across day and night shifts and ensuring thorough and effective handovers between shifts. The items shared are the essence of a day in the life of a Residence Concierge, but we’ll make sure you are provided with specifics on how we care for our residence, our residents, and our colleagues at AVA at Palm Jumeirah.
Location : Dubai

2026-6214 - Doorman- AVA at Palm Jumeirah

Thu, 18 Jun 2026 10:23:39 Z

Division & Department : Rooms/Residences
Contract Type : Permanent
Your future, our legacy :
We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide. Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process. We care about your career and are known for having the absolute best people in the industry. When you join us as a Doorman you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. #LI-DNP #LI-DNI

You’ll love what you do and take pride in delighting our guests: You will be responsible for creating an exceptional first and last impression for everyone visiting AVA at Palm Jumeirah, welcoming residents, their families, and guests with warmth, professionalism, and courtesy, ensuring every arrival and departure reflects the distinguished standards of Dorchester Collection. You’ll also work in close partnership with the Lobby Host and Concierge teams to ensure all resident and guest requests are met seamlessly, supporting luggage delivery and collection when required and maintaining open communication to ensure alignment and consistency across all guest touchpoints. Our values of Passion, Personality, Respect, Working Together, and Creativity guide us each day. As a Doorman, you’ll have the opportunity to bring these values to life, embodying the Dorchester Collection “We Care” philosophy while delivering attentive, genuine, and highly personalized service. This role is highly visible and physically engaging, requiring you to remain present, attentive, and well‑presented throughout the shift, including standing and walking for extended periods and working outdoors in varied weather conditions. You will provide a consistent welcome, assist colleagues to ensure smooth arrivals and departures, and maintain focus and energy while supporting a seamless resident experience. The items shared are the essence of a day in the life of a Doorman, but we’ll make sure you are provided with specifics on how we care for our residence, our residents, and our colleagues at AVA at Palm Jumeirah.
Location : Dubai