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Global IT – Support Technician


Position Overview

Company Overview

Hotel

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery. Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture: Passion - Personality - Respect - Working Together - Creativity

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.   

Reference

2020-1861  

Position Overview

Division & Department

Corporate Office - Information Technology

Job Title

Global IT – Support Technician

Contract Type

Permanent

Position Overview

The IT Support Technician will join the corporate IT support team. The team are responsible for day to day oversight and administration of Dorchester Collection IT infrastructure and the third party providers that deliver support for the physical and virtualised infrastructure.  The corporate IT support team ensure that all systems are configured and supported in such a way as to maximise availability of systems. The position is responsible for providing support to help desk team members and end users directly supported by Dorchester Collection corporate office IT department.

Essential Functions & Physical Requirements

  • Systems Administration – Deployment, installation and ongoing support of computer hardware and software.
  • Support - 1st / 2nd line support reference for Dorchester Collection employees in the corporate office and internationally.
  • Education - Participate in user IT education and awareness programs and initiatives.
  • Project Delivery – Support Dorchester Collection IT management in the delivery of new systems and projects to enhance the infrastructure. Contribute to the takeover and delivery of hotel projects internationally.
  • Incident Management – Participate as required in incident management and response, including communications.
  • Compliance – Adhere to standards and best practices.

Qualifications and Desirables

Education

  • Any of the following industry certifications are an advantage: ITIL, MCSA/MCSE, CCNA or Computing related degree

 

Experience

  • Administration of Microsoft cloud technologies
  • Experience working within an mid to enterprise size business
  • Previous experience in an IT Technical Support role

 

Functional Skills, Knowledge

  • Knowledge of server and desktop hardware support and deployment
  • Administration of Active Directory Users and Computers
  • Administration of Microsoft Office365 administration and cloud systems
  • Knowledge of networking configuration and troubleshooting
  • Understanding of LAN, WAN & Wireless networking technologies
  • Ability to travel internationally from time to time
  • Administration of virtualised infrastructure a key advantage
  • Ability to communicate effectively at all levels of the business

Benefit Package

Our success is a result of our employees. We believe that everyone part of our team should share the rewards. For this position, here are just some of the benefits you will receive: 

  • A competitive salary
  • 50% discount on our F&B outlets
  • Complimentary nights with breakfast within Dorchester Collection after six month’s service
  • 20% spa discount
  • Seasonal parties and local social events
  • Complimentary meals whilst on duty

Status

Full time

Position localisation

Job Location

United Kingdom

Location

Sixth Floor East, Lansdowne House  W1J 6ER London