Our Wellness & Spa Manager is the relaxation, health and wellness expert of our hotel! Entrusted with overseeing all aspects of the operations of the spa as well as curating and overseeing the wellness program for our guests. Their core duties include managing staff, overseeing day-to-day operations, developing budgets and creating marketing and promotions campaigns. In addition, the Spa & Wellness Manager will hire, train and schedule employees. Though skillfully trained, they never lose sight of their ultimate reasonability, to create lifelong memories for our guests.

As a Wellness & Spa Manager at The Beverly Hills Hotel, here are just some of the great benefits you will receive: 

• Complimentary stays with breakfast included in all 9 Dorchester Collection hotels – stay once a year at each hotel!
• 50% off at bars and restaurants within all of our Dorchester Collection hotels
• World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)
• Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala
• Free Meals on Duty OR Workday Lunches in the form of a prepaid contactless card
• Competitive Medical, Dental, Vision Benefit
• Competitive retirement scheme
• Exclusive Access to a discount platform featuring 1000s of retailers

A day in the life of our Wellness & Spa Manager… it demands high levels of energy in order to keep up. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the tasks that our  Wellness & Spa Manager accomplishes would be lengthy but the list below is essential to know.  To ensure consistency, our Wellness & Spa Manager is provided with specifics on how we care for their department and our hotel. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  

• Our  Wellness & Spa Manager is responsible for being a brave and passionate leader who provides oversight job responsibilities, performance expectations, client service standards and hotel policies and procedures to their direct reports during their day. This will include providing memorable moments and emotional connections with the team, clients and guests by ensuring proper input of information into NEXUS (guest information management system) and providing open communication. They will also train, assess employee performance and develop guest service initiatives as well as wellness goals to guide staff in goal achievement to ensure our guests receives nothing but the best and healthiest experience.

• Sometimes our guests have special requests involving inquiries, complaints, spa treatments and even special occasions. Most of these requests are fulfilled by our Wellness & Spa Manager. 

• Our Wellness & Spa Managers are responsible for anticipating, identifying and ensuring our guest's needs are being met at all times. They develop and deliver credible, competitive, value-plus service to the guest. In order to do so, they obtain guest feedback from verbal enquiries, monitor Medallia feedback and respond when required. They support the Spa by staying on top of Spa industry trends. They consistently develop and grow retail sales through training tools and monitoring and ensure the Spa’s appearance is in line with maximum buyer impact

• Wellness & Spa Managers are at the heart of the Spa operation. They also guide the team to become caring problem solvers, cooperative, accommodating and fair. 

• To complete duty manager walk rounds and checks sheets when required 

• Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our Wellness & Spa Manager is relied upon to report these and work with several other positions to correct. 

• Communication is what keeps our departments running perfectly. Our Spa & Wellness Manager must communicate with other departments and extended hotel team in order to ensure the alignment remains.

As a Wellness & Spa Manager at The Beverly Hills Hotel, your compensation will range from $78,000 - $83,000 annually

• You’ll bring your unique personality and passion to the role and the team.
• All of our employees are ambassadors of our Vision, Values and culture. Our Spa & Wellness Manager does this with all they do.
• English is the primary language used in our hotel. Our Spa & Wellness Manager must feel comfortable communicating in this language.  
• Attention to detail is critical for our this role.
• We pride in nurturing an environment where Working Together is a must. Our Spa & Wellness Manager is our biggest champions of this.
• Our hotels operate nonstop, this require flexibility from everyone on the team.
• CIDESCO, CIBTAC,BTEC or equivalent
• Previous management experience
• Five star operations experience would be ideal
• Good understanding of Spa reception operations
• In depth knowledge of multiple treatments and product houses
• Understanding of Health & Safety within a Spa environment
• Experience on Spa computer reservation systems
• Ability to train others