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Spa Therapist


Position Overview

Company Overview

Hotel

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery. Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture: Passion - Personality - Respect - Working Together - Creativity

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.   

Reference

2020-1790  

Position Overview

Division & Department

Rooms - Spa

Job Title

Spa Therapist

Contract Type

Permanent

Position Overview

Our Spa Therapists are the magic hands of our hotel! Entrusted with providing a professional and courteous treatment service to resident guests and external clients. Though skillfully trained, they never lose sight of their ultimate responsibility, to create lifelong memories for our guests.

Essential Functions & Physical Requirements

A day in the life of our Spa Therapist demands high levels of energy. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the contributions that our Spa Therapist accomplish would be lengthy but the list below is essential to know.  

  • Our Spa Therapists are responsible for taking exceptional care of our guests and providing an excellent standard of a wide range of spa treatments during their day. This will also include retailing skin care to guests, completing consultation forms accurately and maintaining high standards in their treatment room in accordance with spa standards  all to ensure our guests receives nothing but the best experience.
     
  • Sometimes our guests have special requests involving requesting their preferred therapist, or the way in which they prefer to have a treatment performed or changing their mind at the last moment. Our spa therapists take this in their stride and have a high level of intuition and empathy. Sometimes our guests join us to celebrate special occasions and most of these requests are fulfilled by our Spa Therapists.  

  • Our values of Personality, Passion, Respect, Working Together and Creativity guide us each and every day.  The purpose of Spa Therapist is to live their behaviours to continue to create our legacy. 

  • Communication is what keeps our departments running perfectly. Our Spa Therapist must communicate with other departments and extended hotel team in order to ensure the alignment remains.

Qualifications and Desirables

All of our employees are ambassadors of our Vision, Values and culture. Our Spa Therapist do this with all they do.

  • We encourage the unique personalities and passions of our employees, working together; as a team, a hotel and Collection.

  • English is the primary language used in our hotel. Our Spa Therapist must feel comfortable communicating in this language.  

  • 5 years’ experience in a spa as a beauty therapist performing a wide range of treatments

  • ITEC, CIBTAC, CIDESCO or NVQ level 3 or equivalent qualification in all beauty treatments and massage including deep tissue massage and electrical facial and body treatments.

  • Previous experience as a spa therapist in a 5 star luxury spa is desirable

  • Strong, proven retail sales background is desirable

  • Sensational Service standards – consistently delivered

  • Knowledge of treatments, contra-indications and skincare retail sales is desirable

  • Immaculate personal grooming standards

  • A qualification in Reflexology is desirable

Benefit Package

  • Employee Introductory Scheme - £750.00
  • World-class training and development
  • Complimentary nights with breakfast within Dorchester Collection
  • 50% F&B discount at selected restaurants within Dorchester Collection
  • The successful Spa Therapist will be able to participate in a variety of social events and Corporate Social Responsibility activities throughout the year
  • Fantastic pension scheme
  • English language workshops provided free of charge
  • UK resident card loan
  • Meals provided on duty free of charge

Status

Full time

Position localisation

Job Location

United Kingdom

Location

53 Park Lane, Mayfair W1K 1QA London