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DORCHESTER COLLECTION vacancy search engine

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Spa Receptionist at Mayfair Park Residences

Position Overview

Company Overview


We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery. Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture: Passion - Personality - Respect - Working Together - Creativity

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.   



Position Overview

Division & Department

Rooms - Spa

Job Title

Spa Receptionist at Mayfair Park Residences

Contract Type


Position Overview

Our Spa Receptionist are entrusted with providing a professional, warm and courteous reception service to residents and hotel guests who join us at the Mayfair Park Residences Spa. Though skillfully trained, they never lose sight of their ultimate responsilbility, to create lifelong memories for our guests.

Essential Functions & Physical Requirements

A day in the life of our Spa Receptionists demands high levels of energy. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the contributions that our  Spa Receptionist accomplish would be lengthy but the list below is essential to know.  

  • Our Spa Receptionists  are responsible for managing spa appointments during their day. This will include providing a warm welcome and fond farewell to our residences and guests; carrying out show rounds and explaining spa services and facilities; following opening and closing procedures including balancing and cashing up all to ensure our guests receives nothing but the best experience.
  • Sometimes our guests have special requests which involve ensuring they are booked with their requested spa therapist, modifying treatments to meet their medical concerns, spending time with guests to make sure their treatments are booked in a sensible order suitable for them and even arranging special occasions. Most of these requests are fulfilled by our Spa Receptionist. 
  • Our values of Personality, Passion, Respect, Working Together and Creativity guide us each and every day. The purpose of Spa Receptionist is to live their behaviours to continue to create our legacy. 
  • Communication is what keeps our departments running perfectly. Our Spa Receptionist must communicate with other departments in order to ensure the alignment remains.

The items shared are essential. However, to ensure consistency, our Spa Receptionist are provided with specifics on how we care for their department and our hotel.

Qualifications and Desirables

  • All of our employees are ambassadors of our Vision, Values and culture. Our Spa Receptionists do this with all they do.
  • We encourage the unique personalities and passions of our employees, working together; as a team, a hotel and Collection.
  • Our guests forge our legacy. Knowing and understanding them is our goal, valuing kindness over process.
  • In a fast-moving world, we remain consistent and relevant, requiring flexibility from everyone on the team.
  • English is the primary language used in our hotel. Our Spa Receptionists must feel comfortable communicating in this language.  
  • We require GCSE level or equivalent
  • Computer literate with knowledge of Microsoft Office (word, excel, power point) and spa booking systems
  • Previous experience as a spa receptionist in a 5 star luxury spa is desirable
  • Knowledge of a spa booking system is essential
  • Knowledge of treatments, contra-indications and skincare retail sales is desirable
  • Immaculate personal grooming standards

Benefit Package

Our success is a result of our employees. We believe that everyone part of our team should share the rewards. For this position, here are just some of the benefits you will receive:  

  • Discounts on spa treatments, retail products and hair appointments.
  • Employee Introductory Scheme - £750.00
  • World-class training and development
  • Complimentary nights with breakfast within Dorchester Collection
  • 50% F&B discount at selected restaurants within Dorchester Collection
  • Uniforms provided or complimentary dry-cleaning


Full time

Position localisation

Job Location

United Kingdom


45 Park Lane W1K 1PN Mayfair