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DORCHESTER COLLECTION vacancy search engine

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Room Service Waiter - Evenings and Nights

Position Overview

Company Overview


We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery. Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture: Passion - Personality - Respect - Working Together - Creativity

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.   

Reference number


Position Overview

Division & Department

Food & Beverage - In Room Dining

Job Title

Room Service Waiter - Evenings and Nights

Contract Type


Position Overview

You will provide five star standards and exceptional service to guests dining within their rooms.

This position will have a set shift pattern as follows:

  • two days off
  • three afternoon shifts, 2.00pm - 10.30pm
  • two night shifts, 10.30pm - 7.00am

Essential Functions & Physical Requirements

  • Take orders over the telephone
  • Provide knowledgeable menu advice making suggestions and recommendations
  • Be fully aware of dietary requirements
  • Track and ensure timely delivery from order to service
  • Manage and anticipate guest expectations to provide a personalised service
  • Set up and clearing of room service trolleys
  • Operate point of sales system
  • Collect menu cards from across the hotel
  • Deliver amenities as required
  • Ensure the mini bar is restocked and stock is removed as required
  • Support the Events Operations team during busy functions when IRD is quieter

Qualifications and Desirables

  • Passion for Food and beverage
  • Desire for delivery of high quality service and standards
  • Excellent presentation and organisation skills
  • Able to work full time and flexible to meet shift pattern
  • Good command of English

Benefit Package

  • Complimentary nights with breakfast within Dorchester Collection
  • 50% F&B discount at selected restaurants
  • Employee Introductory Scheme - £750.00
  • Team members' awards and incentives schemes
  • Contributory pension scheme entitlement from date of commencement
  • Life assurance cover for all team members
  • Uniform laundered complimentarily
  • Complimentary meals whilst on duty at our team members' restaurants
  • Complimentary Internet at allocated computers in team areas
  • Interest free Season Ticket Loan/ cycle to work scheme
  • Occupational Health, including subsidised massage treatments and health clinics
  • Complimentary Eye Test for VDU users


Full time

Job location

Job Location

United Kingdom


Blacknest Rd, Sunningdale SL5 7SE  Ascot

Candidate criteria


Micros/Simphony POS