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DORCHESTER COLLECTION job vacancy search engine

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In Room Dining Busser


Position Overview

Company Overview

Hotel

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery. Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture: Passion - Personality - Respect - Working Together - Innovation

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.   

Reference number

2017-18  

Position Overview

Division & Department

Food & Beverage - In Room Dining

Job Title

In Room Dining Busser

Contract Type

Temporary

Position Overview

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of food quality and service delivery. Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

PERFORM line functions in Room Service (Hotel & Terrace Apartments, Pool and other public space) according to department standards procedure.

Essential Functions & Physical Requirements

QUALITY CONTROL:

  • Highest standard of food product, sanitation, storage, and handling procedures
  • Technical culinary food quality, nutritional and portion control standards.
  • Food product and service; guest relations standards.
  • Follow all policies and procedures noted in employee manual.

 

OPERATION:

  • Follow up assigned daily employee shift side work.
  • Assist to properly stocked working area to par level
  • Daily review of in house VIP guest list
  • Maintain corridor and landings free of trays/tables
  • Monitor pick/up requests and follow up within established procedures
  • Monitor delivery log sheet and follow up with retrieving of trays/tables within department
  • standard procedures
  • Sort out retrieved condiments and equipment and properly stored
  • Assist with amenity delivery.
  • Assist servers when delivering tables to bungalows with stairs
  • Maintain working area clean and organized

SUPERVISORY RESPONSIBILITIES:

  • Directly supervised by Room Service Assistant Managers
  • Reports to Assistant and Room Service Manager

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; talk or hear and taste or smell.  The employee frequently is required to stand.  The employee is occasionally required to sit and stoop, kneel or crouch.

The employee must regularly lift and/or move up to 10 pounds and occasionally move up to 60 pounds when bringing up and down loaded Room Service tables when serving bungalows with stairs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

 

LANGUAGE SKILLS:

Fluent bi-lingual operational vocabulary would be an asset. Fluent English written and conversational vocabulary to include:  Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.  Ability to write routine reports and correspondence.  Ability to clearly and effectively speak with guests taking orders and before groups of employees of organization.

MATHEMATICAL SKILLS:
Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate and percent in computing guest charges.

REASONING ABILITY:
Absolute quality detailed and service ethic
Strong interpersonal staff and guest relations
Ability to solve practical problems and deal with a variety of concrete variables situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral

Qualifications and Desirables

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture.

Passion: with pride, we enthusiastically delivery exceptional service
Personality: with confidence, we take on challenges as opportunities to express our generosity
Respect: with integrity and fairness, we value the diversity of people, cultures and environments
Working together: with trust, we act as one team celebrating everyone's contribution and successes
Innovation: with a spirit of curiosity, innovation and on-going learning, we share solutions for continuous improvement

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.

QUALIFICATIONS REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATIONAL AND REQUIRED SKILLS:
High school diploma or general education degree (GED)
Two-year technical room service experience in world class luxury hotel/resort


Benefit Package

Our global success is dependent on everyone who is a part of our team. Our belief is that everyone who works here should share the rewards. For this role this will mean the following benefit package.

  • Sick Time

 

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. 7. We are an equal opportunity employer with a commitment to diversity.

 

Status

On Call/Seasonal

Job location

Job Location

USA

Location

Hotel Bel-Air

Candidate criteria

Required languages

English (Fluent)

Skills

Micros/Simphony POS


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