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DORCHESTER COLLECTION vacancy search engine

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Host & Reservations Agent - Alain Ducasse


Position Overview

Company Overview

Hotel

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery. Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture: Passion - Personality - Respect - Working Together - Creativity

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.   

Reference number

2018-216  

Position Overview

Division & Department

Food & Beverage - Restaurant

Job Title

Host & Reservations Agent - Alain Ducasse

Contract Type

Permanent

Position Overview

About Alain Ducasse at The Dorchester

Awarded three Michelin stars, Alain Ducasse at The Dorchester offers contemporary French cuisine in a modern and elegant environment along with a professional, bespoke and friendly service orchestrated by Restaurant Director Enrico Baronetto and his energetic team.

Executive chef, Jean-Philippe Blondet, interprets Alain Ducasse’s cuisine with a refined approach, consistently championing and enhancing current seasonal produce, much of which is sourced from British and French suppliers. Alain Ducasse at The Dorchester is the only three Michelin stars restaurant within a hotel in the United Kingdom and here at The Dorchester we are very proud of our partnership.

Essential Functions & Physical Requirements

 

  • The ideal Host/ess will have a passion for providing bespoke, professional and outstanding guest service at all times & under pressure while displaying excellence in personal grooming & presentation
  • As part of your daily routine, you are dealing with A-class, high profile guests in a positive, confident and elegant manner, while creating memorable experiences for them and assisting them with the coats & their belongings
  • You will also have the opportunity to manage reservations and table allocations, in order to optimize business opportunities & guests satisfaction
  • As you will be working in a sublime location, with high expectations from your guest, you must always show good product knowledge and genuine communication abilities, showing why Alain Ducasse at The Dorchester has a reputation as the place to be, for its exquisite contemporary French cuisine

 

Benefit Package

  • Very generous Employee Introductory Scheme offered - £750.00
  • World-class training and development
  • Complimentary nights with breakfast within Dorchester Collection
  • 50% F&B discount at selected restaurants within Dorchester Collection
  • The successful Host & Reservations Agent will be able to participate in a variety of social events and Corporate Social Responsibility activities throughout the year
  • Fantastic pension scheme
  • Meals provided while on duty
  • Uniforms provided or complimentary dry-cleaning

Status

Full time

Job location

Job Location

United Kingdom

Location

53 Park Lane, Mayfair W1K 1QA London

Candidate criteria

Skills

  • Word
  • Excel
  • Micros/Simphony POS
  • Opera PMS
  • HotSOS