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Guest Services Supervisor


Position Overview

Company Overview

Hotel

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery. Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture: Passion - Personality - Respect - Working Together - Creativity

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.   

Reference number

2018-761  

Position Overview

Division & Department

Rooms - Guest Services

Job Title

Guest Services Supervisor

Contract Type

Permanent

Position Overview

Under the direction of the Guest Services Manager and in accordance with The Dorchester’s values, policies and procedures to deliver the ultimate experience for all guests, generating the desire to return.  To lead and manage the “Sense of arrival” team to provide a consistent Dorchester experience.

Essential Functions & Physical Requirements

  • To be fully conversant with all the Policies and Procedures of the Front of House department- in particular, the ones for “Sense of Arrival “.
  • To manage, lead and motivate both the GSH’s and Doormen equally to deliver the ultimate experience for our guests.
  • To build a strong relationships with our guests, with the view of ensuring their future loyalty and trust.
  • To liaise closely with all the other departments and to promote within the FOH teams a good inter-departmental relationships to facilitate the ultimate guest experience.
  • To manage LQA ,Gallup and Forbes scores, comments and feedback accordingly and to be able to prepare an action plan if needed.

Benefit Package

  • Employee Introductory Scheme - £750.00
  • World-class training and development
  • Complimentary nights with breakfast within Dorchester Collection
  • 50% F&B discount at selected restaurants within Dorchester Collection
  • The successful Guest Services Host will be able to participate in a variety of social events and Corporate Social Responsibility activities throughout the year
  • Fantastic pension scheme

Status

Full time

Job location

Job Location

United Kingdom

Location

53 Park Lane, Mayfair W1K 1QA London