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DORCHESTER COLLECTION vacancy search engine

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Global Sales Systems and Standards Manager


Position Overview

Company Overview

Hotel

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery. Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture: Passion - Personality - Respect - Working Together - Creativity

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.   

Reference number

2018-616  

Position Overview

Division & Department

Corporate Office - Sales & Marketing

Job Title

Global Sales Systems and Standards Manager

Contract Type

Permanent

Position Overview

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of Dorchester Collection, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery. Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture: Passion - Personality - Respect - Working Together - Creativity

Reporting to the Global Director of Sales, the Global Sales Systems & Standards Manager will be based in London at Dorchester Collection’s Corporate Office. This position will be required to travel to hotel locations in the UK, Europe and Los Angeles.

The Global Sales Systems & Standards Manager is responsible for ensuring existing frameworks are aligned, adhered to & are enhanced as opportunities arise.

Essential Functions & Physical Requirements

This position will work closely with the Global Director of Sales (GDOS) and the hotel Directors of Sales & Marketing (DOSM), and will be responsible for providing key stakeholders with an up to date status of sales systems and related processes and how they are being managed and utilized at each of our hotels and regional sales offices.

  • As the primary gatekeeper will be responsible for ensuring the sales teams follow the correct sales procedures and operate in a manner that not only improves the effectiveness and efficiency of their work but also improves the customer experience.
  • Develop and maintain sales SOPs
  • Conduct quarterly audits to measure performance of each hotel teams
  • Maintain detailed knowledge of all sales systems (Sales & Catering, eProposal etc.) and leverage the external vendor relationships to ensure best practice is maintained
  • Work in partnership with any internal and external sales training providers to ensure they are creating the required content, quality, breadth and frequency of programmes to deliver consistent sales excellence
  • Ensure key partners i.e. hotel DOSM, DOS & CRM manager (and their teams) and the regional sales team remain compliant with the key processes and practices outlined by the corporate head office 
  • Create a strong relationship with the DC IT team, CRM manager and sales training manager, to ensure consistent collaboration
  • Maintain strong industry knowledge and network to keep abreast of developments, making recommendations to enhance and improve sales systems and processes relevant to maintaining Dorchester Collection’s status as a market leader

 

Qualifications and Desirables

  • Previous experience working within hotel industry, ideally in sales, revenue management or other commercial role(s)
  • Proficient in the use of Delphi and/or other sales and catering systems
  • Understand all elements of the group enquiry and booking process end to end
  • Knowledge of CRM (customer relationship management) systems would be a bonus
  • Enjoy coaching on a 1 to 1 or group basis
  • Strong commercial awareness with ability to review & analyse current business / lost and declined /lead conversion statistics & customer booking journey & pull out insights /highlight opportunities
  • Monitor standards to fully optimise the potential of the systems
  • Support effective sales processes and ensure growth of the top line
  • A high degree of attention to detail and accuracy
  • Excellent communication skills, both written and spoken
  • Ability to set and meet deadlines with quality results
  • Collaborative working style
  • Uses initiative to develop trust and inspire confidence

 

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.

Benefit Package

Benefits package to be provided

Status

Full time

Job location

Job Location

United Kingdom

Location

Dorchester Collection, Sixth Floor East, Lansdowne House W1J 6ER London