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DORCHESTER COLLECTION vacancy search engine

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Assistant Equestrian Manager


Position Overview

Company Overview

Hotel

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery. Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture: Passion - Personality - Respect - Working Together - Creativity

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.   

Reference

2019-1766  

Position Overview

Division & Department

Rooms - Equestrian

Job Title

Assistant Equestrian Manager

Contract Type

Permanent

Position Overview

  • To assist in managing the Equestrian department and team members to provide the highest level of care and presentation of the horses and unprecedented service levels to our clients
  • To be a driving force in delivering an Equestrian establishment with the best reputation in the hotel and equine industries with loyal clients who book regularly

Essential Functions & Physical Requirements

  • Managing horses’ daily routine, feed and exercise to keep them fit and well-schooled for guests to ride safely
  • Managing horses shoeing, worming, saddlery, dentistry and veterinary requirements 
  • Carry out daily tasks including feed, hay, muck out, turn out, groom, bandage, keep the stable, horses and all equipment looking immaculate at all times
  • Fitting guests with safety equipment before riding, keeping safety equipment in accordance with best practice guidelines (replacing when worn/unsafe) looking clean and organized in lockers at all times
  • Teaching guests of the hotel and local clients on our ponies and horses with knowledge, enthusiasm and care for safety at all times
  • Managing daily horse allocations for teaching, ensuring wellbeing of horses and safety of guests maintained as a priority
  • Mobilize& inspire team members & supervisors to build a high performing team in order to achieve business goals & service standards 
  • Mentor, train & coach team members
  • Manage shift coverage, work load & resource distribution within & across teams
  • Identify training needs, design & track training for department
  • Monitor & evaluate team performance
  • Assist the Equestrian Manager with contacting guests to book and reconfirm rides
  • Assist with the management of the individual horse/pony files and ensuring they are all up to date on a regular basis
  • Daily management of the yard and assigning tasks to team members
  • Assisting the Equestrian Manager with the orders, farrier, vet booking
  • Assist to source further horses/ponies for loan/lease/purchase as business levels require and subject to budget allowance
  • Comply with statutory and company health and safety, fire, bomb and security regulations
  • Ensure job required certificates are kept up to date – 1st Aid, Child Protection, CRB checks
  • Review and update departmental risk assessments including monthly area assessment forms
  • Check tack and equipment weekly for faults and action where necessary
  • Ensuring all guests complete disclaimers before riding
  • Ensuring accident report forms are completed accurately, signed by casualty and submitted in timely manner

 

Qualifications and Desirables

  • Must have Level 2 or above Coaching Qualification
  • 1st Aid
  • Ride & Teach including beginners
  • General yard work
  • Stable management
  • Customer Service
  • Previous Hotel Experience
  • Computer literate
  • Good communicator

Benefit Package

  • Complimentary nights with breakfast within Dorchester Collection
  • 50% F&B discount at selected restaurants at The Dorchester and Coworth Park
  • Very generous Employee Introductory Scheme offered
  • Team members' awards and incentives schemes
  • Contributory pension scheme entitlement from date of commencement
  • Life assurance cover for all team members
  • Uniform laundered complimentary
  • Complimentary meals whilst on duty at our team members' restaurants
  • Complimentary Internet at allocated computers in team areas
  • Occupational Health, including subsidized massage treatments and health clinics
  • Complimentary Eye Test for VDU users

Status

Full time

Position localisation

Job Location

United Kingdom

Location

Blacknest Rd, Sunningdale SL5 7SE  Ascot